Scheduling Operations Planner

Abri; Easthampstead; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Abri is seeking a Scheduling Operations Planner for a 12-month fixed-term contract. You will plan and coordinate the daily workload of trade operatives, ensuring diaries are optimised for maximum capacity and minimal travel. You will work closely with customers and colleagues to deliver a seamless service while prioritising health and safety.

Experience in a busy office, strong communication skills, and the ability to plan ahead while managing priorities and meeting KPI targets are essential.

Formación

• Experience working in a busy office environment with reactive priorities.
• Ability to communicate at all levels and with a variety of audiences.

Responsabilidades

• Plan and coordinate the working day of trade operatives to ensure information is delivered for works.
• Keep diaries optimised to maximum capacity with minimal travel.
• Collaborate with customers and stakeholders to deliver a seamless service.
• Adhere to procedures and policies and maintain health and safety standards.

Conocimientos

Communication skills

Teamwork

Time management

Planning

Microsoft Office

Health & safety awareness

Herramientas

Outlook

Word

Excel

Teams

Descripción del empleo

We're responsible for planning and co-ordinating the working day of Trade Operatives to ensure all responsive, planned, and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs in as efficiently as possible we use our scheduling system Total Mobile Optimise, to ensure our diaries are filled to maximum capacity with minimal travel.

Your new role

Customers are at the heart of everything we do and we’re excited to be looking for a new Scheduling Operations Planner to join our team on a fixed 12 month contract, to make sure our customers continue to receive a service second to none – and we need you!

You'll be responsible for planning and coordinating the working day of trade operatives so that our colleagues receive all of the information for them to carry out their works. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.

You'll work collaboratively with all stakeholders including our customers on a daily basis to deliver a seamless service.

Remember, we don’t just want to do things the way they’ve always been done, we want do things even better!

No two days will be the same in this role so enthusiasm, a can-do attitude and a genuine passion for always wanting to go the extra mile.

• Knowledge of Microsoft Office packages including Outlook, Word, Excel and Teams
• Experience working in a busy office environment with reactive priorities alwaysmaintaining professional office conduct.
• Ability to communicate at all levels and with a variety of audiences. Communicationskills to be both written and verbal.
• Able to work as part of a team, share ideas and support team members as well as theability to plan own time effectively, prioritise tasks and work under own initiative whilemeeting team deadlines and targets/KPI’s.
• Able to follow procedures and policies and comply with legal and health and safetyrequirements commensurate with the role.
• Experience and knowledge of the process of dealing with carded or compliance issues.
• Any other duties commensurate with the role of Scheduling Operations Planner.
• Demonstrates our values and behaviours.