Engineering Scheduler

JIK-Integral UK Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Engineering Scheduler in London to coordinate and optimize the deployment of engineering resources. The role requires strong organizational skills and CAFM software experience to manage planned and reactive maintenance efficiently.

You will schedule engineers, liaise with vendors and internal teams, and ensure safety permits and compliance are in place. The position is permanent and on-site, reporting to the Lead Contract Support, with typical

Qualifications

• Proven 1+ year experience in scheduling or resource coordination.
• Strong organizational and multitasking abilities.
• Proficiency with CAFM systems and scheduling software.
• Excellent communication skills across stakeholders.
• Understanding of facilities management or field service operations.
• Customer service experience is desirable.

Responsibilities

• Resource scheduling and optimization for engineers and technicians.
• Create and maintain schedules, balance priorities and avoid double-bookings.
• Coordinate preventive maintenance and reactive work with stakeholders.
• Liaise with vendors and internal teams to align schedules.
• Generate scheduling reports and dashboards to track KPIs.
• Ensure safety permits and compliance documentation precede work.

Skills

Strong organizational skills

Excellent communication

Facilities management knowledge

Customer service experience

Analytical scheduling ability

MS Office proficiency

Scheduling/coordination experience

Education

Diploma or degree relevant to facilities management (optional)

Tools

Corrigo

Maximo

SAP

Microsoft Excel

Outlook

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Title

Engineering Scheduler

Business Area

JLL Workplace Management Engineering

Engineering Function

Engineering / Contract Management

Reports To

Lead Contract Support

Location

London

Travel Requirement

Static - Onsite

Contract Type

Permanent, Full-Time

Role Purpose

The Scheduler is a vital operational role responsible for coordinating and optimizing the deployment of engineering resources, managing work schedules, and ensuring efficient allocation of technicians to planned and reactive maintenance activities. This position requires strong organizational skills, technical understanding, and the ability to balance multiple priorities to maximize productivity and service delivery.

Key Responsibilities

• Resource Scheduling & Optimization
• Create and maintain schedules for engineers and technicians
• Optimize resource allocation to maximize productivity
• Identify and resolve double-bookings or scheduling overlaps
• Coordinate work schedules to minimize disruptions and optimize efficiency
• Negotiate priority when multiple demands compete for the same resources
• Maintain scheduling documentation and communicate updates to affected parties
• Assign work and delegate responsibilities based on team capabilities
• Liaise with vendors or external partners for coordinated scheduling
• Increase productivity and reduce nonproductivity with "Looking for Work" reports PPM & Planned Work Management
• Review PPM schedules with appropriate stakeholders
• Coordinate PPM activities to ensure compliance with maintenance plans
• Ensure statutory, mandatory, and routine inspections are scheduled appropriately
• Reactive Work Coordination
• Coordinate immediate response to urgent/emergency callouts
• Balance reactive demands against planned work schedules
• Ensure appropriate technician allocation based on job requirements
• Manage reactive work priorities and escalations
• Permit & Safety Coordination (2 tasks)
• Application for customer permits and management (Safety – Permitting)
• Ensure all necessary safety measures are in place before issuing permits
• Communication & Stakeholder Management
• Communicate with clients or customers to confirm appointments
• Liaise with vendors or external partners for coordinated scheduling
• Communicate updates to customers regarding their requests
• Maintain effective communication with engineering teams regarding schedule changes
• Administrative & Documentation
• Document solutions and maintain knowledge base articles
• Maintain accurate scheduling records and audit trails
• Ensure compliance paperwork is coordinated with scheduled activities
• Track and report on scheduling metrics and KPIs
• Resource Optimization
• Match technician skills and qualifications to job requirements
• Consider geographic locations to minimize travel costs
• Balance workloads to prevent overtime where possible
• Identify and fill scheduling gaps proactively
• Stakeholder Satisfaction
• Maintain clear communication with clients regarding appointment times
• Coordinate with vendors and subcontractors for seamless service delivery
• Respond promptly to scheduling queries and change requests
• Manage customer expectations regarding appointment availability
• Compliance & Safety
• Ensure all necessary permits are in place before work commences
• Verify technician competencies match job requirements
• Schedule work in compliance with safety protocols and regulations
• Maintain accurate documentation for audit purposes
• Systems & Technology
• Proficiency in CAFM systems (e.g., Corrigo, Maximo, SAP)
• Advanced scheduling software experience
• Strong Microsoft Office skills (especially Excel, Outlook)
• Ability to generate reports and analyse scheduling data

Qualifications & Experience

• Essential:
• Proven 1+ Year experience in scheduling or resource coordination role
• Strong organizational and multitasking abilities
• Proficiency with scheduling and CAFM systems
• Excellent communication skills
• Understanding of facilities management or field service operations
• Desirable:
• Previous experience in facilities management or property services
• Knowledge of building services trades and competencies
• Experience with permit-to-work systems
• Understanding of PPM and reactive maintenance requirements
• Customer service experience

Typical Working Conditions

• Office-based role
• Standard business hours with occasional extended hours during peak periods or emergencies
• Fast-paced environment requiring quick decision-making
• High volume of communications (phone, email, system alerts)
• May require occasional out-of-hours support for emergency scheduling

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...

Location: On-site –London, GBR

Note: This role profile reflects the current scope of responsibilities and requirements and may be reviewed and updated periodically in line with business needs.