Contract Administrator

Sureserve; Liverpool; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Contributory pension scheme

Annual leave scheme

Life assurance

Bike2Work Scheme

EV Car Scheme

Employee engagement events and EAP

Job summary

Sureserve is a Liverpool-based provider of compliance and energy services, seeking a proactive administrator to schedule and coordinate engineering activities and support planned and responsive works.

You will work closely with customers, residents and engineers, manage changing priorities, maintain accurate records, and ensure works are completed on time, contributing to high-quality service delivery.

Qualifications

• Experience in contract administration, scheduling or customer service in service delivery.
• Strong communication and organisation skills with ability to handle multiple priorities.
• Calm, professional approach to changing demands and escalations.

Responsibilities

• Scheduling and coordinating engineering activities, tracking job progress, and ensuring work is completed within agreed timescales.
• Confirm availability and dates with engineers, updating schedules as requirements change.
• Provide excellent customer service and handle issues promptly while keeping customers informed.

Skills

Contract administration

Scheduling

Customer service

Communication

Organisation

Job description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Salary

£27,976 per annum

Location

Liverpool (L7 9NJ)

Contract Type

Permanent

Working Hours

40 per week

Working pattern

Monday to Friday (08:00-17:00)

Holiday entitlement

20 + Bank Holiday (increases with service)

About The Role

Working closely with both customers and engineering teams, you'll coordinate appointments, support the delivery of planned and responsive works, and help maintain the high standards of service our clients expect. Every day will bring new challenges and opportunities to make a positive impact, whether that's arranging urgent repairs, resolving customer queries, or ensuring works are completed efficiently and on time.

What You’ll Be Doing

You’ll be responsible for scheduling and coordinating engineering activities, managing changing priorities, tracking job progress and ensuring work is completed within agreed timescales. You’ll work closely with engineers to confirm availability and completion dates, while also maintaining accurate records and updating schedules as requirements change. Providing excellent customer service will be at the heart of what you do, with a focus on resolving issues quickly, handling complaints professionally and ensuring customers remain informed throughout their journey.

What We’re Looking For

We’re looking for someone with previous experience in contract administration, scheduling, customer service or a similar administrative role, ideally within the gas, energy, repairs, maintenance or wider service delivery sector. You’ll be a confident communicator, comfortable engaging with customers, residents, engineers and internal stakeholders alike. Strong organisational skills, attention to detail and the ability to manage multiple priorities are essential, along with a calm and professional approach when dealing with changing demands or challenging situations.

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Benefits

• Contributory pension scheme
• Annual leave purchasing scheme (ALPS)
• Life assurance
• *Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• *Bike2Work Scheme
• *EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development

*Terms/qualifying criteria applies

Equal Opportunities

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.