Scheduling Administrator

Talented People; Haywards Heath; On-site; GBP 19,000 - 21,000; Full time

Job summary

Talented People is seeking a Scheduling Administrator on behalf of a well-established business on the outskirts of Haywards Heath. The role is a temporary-to-permanent position with pay between £14.00 and £15.38 per hour, Monday to Friday, 8:30am to 5:00pm. ASAP start.

You will coordinate appointments, maintain schedules, and provide admin and customer service support to the team. The successful candidate will be organised, confident communicating with customers and able to manage multiple

Qualifications

• Experience in administration, scheduling, or customer service is advantageous.
• Proficient in Microsoft 365; Outlook, Excel and Word.
• Strong organisational skills to manage multiple tasks.
• Professional telephone manner.
• Strong written and verbal communication skills.
• Ability to handle challenging customer conversations calmly and professionally.
• Calm, adaptable, and focused in a busy environment.
• Attention to detail with appointments, diaries and records.
• Ability to work independently and as part of a team.
• Reliable travel to the workplace on the outskirts of Haywards Heath.

Responsibilities

• Managing and coordinating appointments, ensuring diaries and schedules are accurately maintained.
• Answering incoming telephone calls and responding to customer enquiries professionally and efficiently.
• Liaising with customers via telephone and email regarding bookings, appointments and general enquiries.
• Scheduling, rearranging and confirming appointments, communicating any changes to customers and colleagues.
• Responding to customer complaints and challenging enquiries calmly and professionally.
• Updating customer information, internal systems and spreadsheets accurately.
• Liaising with internal departments to ensure appointments and schedules run smoothly.
• Monitoring and responding to emails, ensuring enquiries are followed up appropriately.
• Providing general administrative support to the wider team.

Skills

Administration

Scheduling

Customer service

Microsoft 365

Outlook

Excel

Word

Organisational skills

Multitasking

Telephone manner

Written communication

Verbal communication

Calm under pressure

Attention to detail

Team player

Travel to workplace

Job description

Scheduling Administrator

Location: Outskirts of Haywards Heath, West Sussex
Pay: £14.00 – £15.38 per hour (depending on experience)
Hours: Monday to Friday, 8:30am – 5:00pm
Contract: Temporary to Permanent
Start Date: ASAP

Talented People Solutions are working in partnership with a well-established business based on the outskirts of Haywards Heath who are looking to recruit a Scheduling Administrator to join their busy team on a temporary-to-permanent basis.

This is a great opportunity for someone looking for a long-term position within a friendly and established business.

The role would suit someone who enjoys a varied working day, is organised, confident communicating with customers and comfortable managing multiple priorities. You'll be responsible for coordinating appointments, maintaining schedules and providing administrative and customer service support to the wider team.

Key Responsibilities

• Managing and coordinating appointments, ensuring diaries and schedules are accurately maintained.

• Answering incoming telephone calls and responding to customer enquiries professionally and efficiently.

• Liaising with customers via telephone and email regarding bookings, appointments and general enquiries.

• Scheduling, rearranging and confirming appointments, communicating any changes to customers and colleagues.

• Responding to customer complaints and challenging enquiries in a calm, professional and solutions-focused manner.

• Updating customer information, internal systems and spreadsheets accurately.

• Liaising with internal departments to ensure appointments and schedules run smoothly.

• Monitoring and responding to emails, ensuring enquiries are followed up appropriately.

• Providing general administrative support to the wider team.

Skills & Experience Required

• Experience in administration, scheduling, customer service or a similar role would be beneficial.

• Good working knowledge of Microsoft 365, particularly Outlook, Excel and Word.

• Strong organisational skills with the ability to manage multiple tasks and changing priorities.

• Confident and professional telephone manner.

• Good written and verbal communication skills.

• Ability to manage challenging customer conversations professionally and work towards positive resolutions.

• Able to remain calm, adaptable and focused when working in a busy environment.

• Good attention to detail when managing appointments, diaries and customer records.

• Ability to work independently and collaboratively as part of a team.

• Ability to reliably travel to the workplace, which is located on the outskirts of Haywards Heath with limited public transport options.