Scheduler/Receptionist

Tal; Taunton; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave allowance

Blue Light Card

Career development

Job summary

Somerset NHS Foundation Trust in Taunton is seeking an enthusiastic administrator to join the Oncology and Haematology administration team at Musgrove Park Hospital. You will support outpatient clinic appointments and chemotherapy/radiotherapy treatment slots, communicating with patients by phone, letter, email or in person in a fast-paced, patient‑facing environment.

Training will be provided on Mosaiq, Maxims, EPRO, Radar and Q Pulse; we offer flexible working options, NHS pension, generous

Qualifications

• Good general education and computer literacy (Word, Excel, Outlook).
• ECDL or equivalent qualification.
• NVQ 2 or equivalent in Business Administration.

Responsibilities

• Provide administration support to Oncology and Haematology clinics.
• Manage outpatient appointments and treatment slot coordination.
• Communicate with patients and colleagues by phone, letter, email or in person.

Skills

Communication skills

Literacy (English)

Telephone manner

Education

ECDL or equivalent

NVQ 2 in Business Administration

Tools

Microsoft Word

Excel

Outlook

Job description

Anticipated Interview date(s) 22/10/2026

Job summary

We are looking for an enthusiastic, hardworking individual to join our administration team in the Oncology and Haematology department at Musgrove Park Hospital, Taunton, Somerset.

The successful applicant will be part of a multi-functional team providing outpatient clinic appointments to our patients together with chemotherapy and radiotherapy treatment slots.

We are looking for someone who is adaptable and flexible and able to communicate with colleagues and patients on the phone, by letter, email or in person.

The department uses Mosaiq, Maxims, EPRO, Radar and Q Pulse and training will be delivered on all systems.

If you are interested in working in an interesting, fast paced environment, please consider applying.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see the Job Description for further information, as well as a full list of duties and responsibilities.

Person specification

Qualifications

Good general education and computer literate in Microsoft Word, Excel and Outlook.

ECDL or similar

NVQ 2 or similar in Business Administration

Experience

Dealing with customers/general public.

Previous office experience.

Use of computers.

Ability to work alone or as part of a team.

Additional Criteria

Communication Skills

Evidence of a good standard of Literacy / English language skills

Pleasant telephone manner

Good Team Worker

Ability to communicate with staff at all levels and with patients both verbally and written.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Dawn Speed

[e-mail]

01823344620

Agenda for Change

Band

Band 3

Contract

Permanent

Working pattern

Full-Time

Reference number

Job locations