Scheduler (Housing Repairs & Maintenance)

Part Of Platform Housing Group; Newark on Trent; On-site; GBP 25,000 - 32,000; Full time

Job summary

Part of Platform Housing Group is seeking a Repairs & Maintenance Scheduler based in Newark. You will coordinate in-day operations, match multi-skill operatives to jobs, and ensure appointments are kept and repairs completed right first time.

You will work in our Newark Hub/Office, provide real-time scheduling support, handle emergencies and communicate updates to customers and the call centre to maintain service quality.

Qualifications

• Experience using scheduling or workforce management systems (e.g. DRS, Open Housing).
• Planning a field based multi-skill trades workforce, preferably within Housing repairs or facilities/construction.
• GCSEs in English and Maths (or equivalent).

Responsibilities

• Real-time scheduling and matching operatives to each job.
• Coordinate emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
• Central point of contact to customers, operatives and the call centre; provide updates as needed.
• Scheduling, support, coordination and administration for mobile workforce.
• Support continuous improvement and identify opportunities to enhance service delivery.

Skills

Scheduling

Customer service

Communication skills

Organisational skills

Problem-solving

Education

GCSEs in English and Maths

Tools

DRS

Open Housing

Job description

Are you Repairs & Maintenance Scheduler looking for your next step in your career?

Are you a natural problem-solver with a passion for delivering exceptional customer service?

Do you thrive in fast-paced environments where every day brings new challenges?

If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Newark.

As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time.

What You'll Be Doing:

• Championing a customer-first approach in all scheduling and communications.
• Managing real-time scheduling and resolving in-day issues to prevent service disruption.
• Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
• Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
• Scheduling, support, coordination and administration support to our mobile workforce.
• Supporting continuous improvement and identifying opportunities to enhance service delivery.

Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, preferably within a Housing repairs environment or within facilities/ construction.

• A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
• GCSEs in English and Maths (or equivalent).

As our teams are patch based you'd also need to be based in or close to Newark, as your local knowledge will help you succeed in this role. You will be based in our Newark Hub/Office.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.