Scheduler/ Area Team Leader

Home Instead; Newtownards; On-site; GBP 24,000 - 27,000; Full time

Job summary

An award-winning office in Saintfield is seeking a Scheduler/Care Coordinator to plan and coordinate high-quality care services. This role requires strong organisational skills, effective communication, and a passion for delivering exceptional support to clients and professionals alike. Join a team dedicated to making a real difference in people's lives, with opportunities for career growth.

Qualifications

• Experience in care sector or logistics is desirable.
• Transferable skills from outside the care industry are welcome.
• Strong communication skills, both verbal and written.

Responsibilities

• Planning, coordinating, and scheduling services for clients.
• Organising rotas and ensuring all Care Professionals have their schedules in advance.
• Building and maintaining positive relationships with clients.

Skills

Organisational skills

Problem-solving abilities

Communication skills

People skills

Job description

Job Description

We are seeking an enthusiastic Scheduler/ Care Co-ordinator for our Down & Lisburn office based in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference in people’s lives? We are looking for someone who takes pride in their role, pays attention to detail, and finds the best solutions for both Clients and Care Professionals.

You could be joining an award-winning office focused on high-quality, person-centred care services, providing companionship, home help, and personal care. Our service is unique in the area, offering a minimum of one-hour home visits. Imagine helping clients with dementia to continue their activities, go shopping, or enjoy a coffee—our dedicated Care Professionals make this possible every day!

Responsibilities include:

• Planning, coordinating, and scheduling services for clients
• Organising rotas and ensuring all Care Professionals have their schedules in advance
• Matching clients and Care Professionals effectively
• Supporting service reviews and completing client support plans
• Conducting staff supervisions and client quality assessments
• Introducing clients to Care Professionals
• Building and maintaining positive relationships with clients, their families, and other professionals involved in their care
• Handling enquiries
• Participating in the on-call rota, currently one weekend in 6/8

Qualifications and Experience:

• Transferable skills from outside the care industry are welcome
• A passion for delivering high-quality service to clients and Care Professionals
• Excellent people skills and strong communication skills, both verbal and written
• Strong organisational and problem-solving abilities
• Ability to work in a fast-paced, changing environment
• Experience in the care sector or logistics is desirable
• Experience with People Planner software is an advantage but not essential

Additional Information:

If you want to improve lives every day and be part of a team that tailors services to client needs, we want to hear from you. This role could be the start of a rewarding career, with opportunities for promotion within our organisation.

Salary: £24,500 to £27,000 depending on experience.

This role is UK-based, and the right to work in the UK must be established during recruitment.

We value diversity and encourage applications from all community sections. We are committed to safeguarding and promoting the welfare of adults, and this role is subject to an Access NI enhanced disclosure.