Scheduler

Auger; Wallasey; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Health plan

2 company events per year

Training and career progression

£1000 employee referrals

Modern social office

Mortgage & Insurance discounts

Job summary

Auger invites applications for a Scheduler based at our head office in Wallasey. You will coordinate appointments for 160 nationwide engineers, ensuring the right skills and equipment are deployed promptly to resolve customer issues.

We offer a generous package: salary £24,784.50–£28,306.47 with a £2k–£2.5k annual bonus, 5.5% pension, 22 days plus 8 bank holidays, and 37.5 hours weekly. Training and career progression are encouraged.

Qualifications

• Scheduling, planning, dispatch or resource coordination experience.
• Strong knowledge of UK postcodes and geography.
• Excellent verbal and written communication skills.
• Experience in fast-paced administration and customer care.
• Willingness to work towards professional qualifications.

Responsibilities

• Schedule appointments for 160 nationwide engineers.
• Ensure engineers with the right skills and equipment are sent to jobs.
• Balance workloads and look after engineers on the road to maintain productivity.

Skills

Scheduling

Planning

Dispatch

Resource coordination

Postcodes knowledge

Customer service

Communication

Job description

Do you have what its takes?

We're looking for a Scheduler to join the Auger team based at our state-of-the-art head office in Wallasey.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Salary between £24,784.50 - £28,306.47 dependant upon experience.
• Annual Bonus – approx.£2000 - £2500
• 5.5% Pension Contribution

Working Hours

• Full Time – 37.5hrs per week

Leave

• 22 Days Annual Leave + 8 Bank Holidays
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

In theDiary Coordinatorrole, you will be part of a team responsible for scheduling appointments for our 160 nationwide engineers. We aim to provide exceptional service, visiting our policyholders as quickly as possible and sending the engineer with the right skills and equipment to solve our customer’s issue. This must be balanced with looking after our engineers on the road, ensuring that their working day is manageable and workload is spread evenly amongst the entire team.

Preferred experience

• Experience in scheduling, planning, dispatch or resource coordination, ideally for a mobile or field workforce
• Strong knowledge of UK postcodes & geography
• Excellent communication skills, both verbal and written
• Worked within a fast-paced administration team environment
• Outstanding customer care
• Problem-solving skills

We'd love to hear from you if

• You are eager to understand and adhere to the ‘Auger Way’
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are ready to kick start your Auger career - we want our working relationship to be a longstanding one!
• Willing to work towards a professional qualification
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ