Scheduler

Squared; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive individual to support their Property Services team in managing a diverse portfolio of properties. This role involves coordinating maintenance and repair requests, ensuring compliance with health and safety regulations, and collaborating with various stakeholders to deliver quality service. The ideal candidate will thrive in a dynamic environment, possess strong organizational skills, and be committed to achieving high standards of customer satisfaction. Join this forward-thinking company and make a meaningful impact in property management.

Qualifications

• Experience in property management or maintenance is preferred.
• Knowledge of health and safety legislation is essential.

Responsibilities

• Act as the main contact for planned works and repairs.
• Ensure timely completion of all maintenance requests.
• Collaborate with contractors and internal teams effectively.

Skills

Customer Service

Project Management

Health and Safety Compliance

Communication

Time Management

Education

High School Diploma

Relevant Certifications

Tools

IT Systems

Job description

Job Description

About the team

The Property Services department plays a vital role in the smooth running of Squared by currently managing over 800 properties. This includes homes, hostels (both internal and external), and office premises. The department has a small in-house team and collaborates closely with approved local contractors.

The service is uniquely positioned and involves working across departments and functions on a wide variety of activities and initiatives.

About The Job

You will play a key role in supporting the team to deliver planned works and reports related to damp, condensation, and mould. You will also handle routine repair and void requests from customers and colleagues, scheduling appointments based on agreed timescales and priorities, aiming for appointments to be kept and 95% of them to be completed on the first visit. Additionally, you will allocate resources for voids, manage the process, and update daily.

Responsibilities include:

1. Being the point of contact for planned works, repairs, voids, damp, and mould.
2. Ensuring all requested works are completed within agreed timeframes and processes.
3. Collaborating with internal and external agencies to ensure timely and within-budget completion of works.
4. Documenting all works on Square’s IT system, including photographic evidence.
5. Working closely with the Property Services Manager and Property Inspector to ensure quality, value for money, and timely completion.
6. Allocating appropriate works to subcontractors in line with Squared’s financial regulations.
7. Requesting quotations for major external works when required.
8. Providing guidance to the DLO on customer responsibilities, OT intervention, and void works.
9. Liaising with relevant departments to provide regular updates on required and void works.
10. Monitoring and guiding the timelines for all work completion.
11. Ensuring all work complies with Health and Safety legislation.
12. Coordinating diaries of the internal maintenance team, ensuring clear communication.
13. Updating the maintenance dashboard by completing and approving invoices and work orders promptly.
14. Assisting in setting departmental targets and ensuring maintenance and repairs KPIs are met.
15. Participating in training to update knowledge as required.
16. Adhering to Squared’s policies and procedures, including Health and Safety, Fairness, and Lone Working.

You may be asked to undertake additional objectives and tasks to respond to the evolving needs of the service, your personal development, or role changes.