Scheduler

Torus; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in maintenance and construction is seeking a Scheduler to ensure smooth operations and excellent customer service. The role involves planning and organizing works, managing inquiries, and fostering a positive safety culture. Ideal candidates will have experience with computerized scheduling systems and strong planning skills.

Qualifications

• Experience with computerized scheduling or planning systems required.
• Good planning and customer care skills essential.
• Proactive in improving service quality.

Responsibilities

• Plan and organise works to meet client targets and optimise resources.
• Track operatives' work accuracy and completion rates.
• Adjust schedules for leave, sickness, or disruptions.

Skills

Planning skills

Customer care skills

Proactive improvement

Understanding of maintenance activity

Initiative

Tools

Computerised Scheduling systems

Excel

Job description

We are seeking an organised and proactive Scheduler to plan and manage maintenance and construction works, ensuring smooth operations, compliance, and excellent customer service.

If you have a passion for precision and enjoy being the cornerstone of smooth operational planning, we’d love to hear from you!

Responsibilities:

• Plan and organise works to meet client targets, minimise downtime, and optimise resources.
• Handle internal and external inquiries, ensuring customer expectations are surpassed through dynamic adjustments.
• Track operatives' work accuracy and completion rates to provide performance insights.
• Foster a positive safety culture, monitor lone workers, and track operative activity throughout shifts.
• Prepare statistical and performance data using tools like Excel and internal systems.
• Work with colleagues to deliver an efficient repair and maintenance service within cost, time, and quality standards.
• Provide professional and high-quality communication, resolving inquiries efficiently and ensuring seamless service delivery.
• Adjust schedules for leave, sickness, or unforeseen disruptions and liaise with clients or contractors as needed.
• Handle clerical tasks, correspondence, and document coordination for the team.

Skills & Experience:

• Experience of using a computerised Scheduling or planning systems.
• Good planning skills
• Good customer care skills
• Willing to be proactive in the continuous improvement of a quality service
• Understanding of maintenance and operational activity
• Able to demonstrate initiative when dealing with situations and completing tasks.

Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

REF-221 725