NEPTS Planner/Day Controller

NHS; St Asaph; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Wales is seeking a NEPTS Planner/Day Controller. This role involves scheduling non-emergency patient transport and requires strong organisational skills and the ability to work under pressure. The ideal candidate will have good geographical knowledge of North Wales and excellent communication skills. This position offers a chance to contribute to vital patient transport services in a dynamic team environment.

Qualifications

• Good educational standard required.
• Experience in a busy environment preferred.
• Ability to work under pressure.

Responsibilities

• Schedule non-emergency patient journeys efficiently.
• Update scheduled work and manage amendments.
• Work within a busy, supportive team environment.

Skills

Organisational Skills

Typing Skills

I.T. Skills

Communication Skills

Geographical Knowledge

Education

5 GCSE grade C or above

Job description

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Job Summary

The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Job Summary

The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Main duties of the job

The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the North Wales area.The post will give you the opportunity to work within an extremely busy and challenging, focused, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Date posted

09 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

020-AC022-0325-A

Job locations

Welsh Ambulance Service HQ, Business Park, Ty Elwy,

Ffordd Richard Davies

St Asaph

LL17 0JL

Job Description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job Description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment.
  
  

Desirable

• Experience in the use of a recognised booking and patient planning systems
  
  

Knowledge

Essential

• General understanding of organisation structure, strategic objectives, policies and procedures
• Competent Keyboard Skills
• Map reading skills and good knowledge of geography
  
  

Desirable

• Knowledge of NATO radio procedure and phonetic alphabet
• General understanding of medical terminology
  
  

Experience

Desirable

• Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances
• Evidence of remaining calm under pressure
  
  

General

Desirable

• Ability to speak Welsh
• Flexible approach to meet the needs of the service
  
  

Essential

Abilities and Skills

• Ability to work alone on own initiative with minimum supervision or as a member of a team
• Ability to use good judgement when dealing with emergency situations
• Logical thinker able to identify priorities and undertake numerous tasks simultaneously
• To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach.
• Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region
• Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews
  
  

Person Specification

Essential

• Ability to work alone on own initiative with minimum supervision or as a member of a team
• Ability to use good judgement when dealing with emergency situations
• Logical thinker able to identify priorities and undertake numerous tasks simultaneously
• To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach.
• Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region
• Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Welsh Ambulance NHS Trust

Address

Welsh Ambulance Service HQ, Business Park, Ty Elwy,

Ffordd Richard Davies

St Asaph

LL17 0JL

Employer's website

https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)

Employer details

Employer name

Welsh Ambulance NHS Trust

Address

Welsh Ambulance Service HQ, Business Park, Ty Elwy,

Ffordd Richard Davies

St Asaph

LL17 0JL

Employer's website

https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Strategic Management Services

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