Care Coordinator / Scheduler

Home Instead Senior Care; Liverpool; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in home care services is seeking a Care Coordinator/Scheduler to manage schedules and ensure timely care delivery. Ideal candidates are organised, IT-savvy, and passionate about customer service. Join a supportive team dedicated to high-quality care for older adults.

Benefits

28 days holiday (including Bank Holidays)

Company pension scheme

Employee discount programme

Ongoing training and career development

Positive, supportive team environment

Regular team social events

Qualifications

• Experience in the care sector and scheduling is essential.
• A valid UK Driving Licence and access to a reliable vehicle.

Responsibilities

• Manage care team schedules and rotas.
• Ensure timely arrival of care professionals.
• Communicate proactively with staff and clients.

Skills

Organisational Skills

Communication

Problem Solving

Tools

Bespoke Scheduling Software

Job description

Company Description

Make a Real Difference Every Day
We’re offering an exciting opportunity to join our care team as aCare Coordinator / Scheduler. If you're highly organised, IT-savvy, and passionate about delivering outstanding customer service, we want to hear from you.

Job Description

At our company, we provide home care services to older adults who wish to remain independent and happy in their own homes. Our visits last a minimum of one hour, with a focus on continuity of care and meaningful, long-term relationships between Clients and Care Professionals. It will be your job to ensure all visits are planned and organised and that our care professionals are coordinated to turn up on time, every time.
As a result of our ambitious growth plans we are seeking to appoint a highly motivated and talented individual to join our team. A team dedicated to providing outstanding care.

Qualifications

Experience in the care sector and of scheduling is essential.

What You’ll Do:

• Manage care team schedules and rotas
• Ensure timely arrival of care professionals to all client visits
• Communicate clearly and proactively with staff and clients
• Build strong relationships with clients, families, care staff and other health professionals
• Respond quickly to changes and emergencies
• Support payroll, invoicing, and general admin tasks
• Participate in out-of-hours on-call support (rotational)
• Assist with delivering care, if required

What You’ll Need:

• Experience in scheduling
• Strong IT and systems skills – confident with bespoke scheduling software
• Excellent organisational, multitasking, and problem-solving skills
• Outstanding communication and interpersonal abilities
• High attention to detail and a proactive, can-do attitude
• Knowledge of the local area is beneficial
• A passion for care and a commitment to delivering high standards
• A valid UK Driving Licence and access to a reliable vehicle

What We Offer:

• £24,000 - £28,000 annual salary depending on experience
• 28 days holiday (including Bank Holidays)
• Company pension scheme
• Employee discount programme & assistance scheme
• Ongoing training and career development
• A positive, supportive team environment
• Regular team social events

Additional Information

Join a team where your work truly matters.
Apply today to start your journey with a company that cares—about clients, quality, and you.

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Do you have a driving licence and access to a vehicle?
• Do you have scheduling experience?

Experience:

• Home care: 1 year (preferred)

Location:

• Liverpool L12 (preferred)