Customer Schedulers

Michael Page (UK); Liverpool; Hybrid; GBP 27,000; Full time

Job summary

A leading organization in Liverpool is seeking a Customer Scheduler to coordinate maintenance work and provide exceptional customer service. The role involves managing schedules, maintaining databases, and ensuring compliance with health and safety regulations. This position offers a competitive salary and the opportunity for career progression within a supportive company culture.

Benefits

Generous holiday allowance

Opportunity to make a real difference in the not-for-profit sector

Positive and supportive company culture

Possibility for career progression

Qualifications

• Strong customer service orientation and commitment to exceptional service.
• Excellent organizational skills to manage multiple tasks.
• Proficiency in using computer systems and databases.

Responsibilities

• Coordinate and schedule planned, reactive, and cyclical maintenance work.
• Respond to and resolve customer enquiries in a timely manner.
• Ensure compliance with health and safety regulations.

Skills

Customer service orientation

Organizational skills

Teamwork

Proficiency in computer systems

Knowledge of health and safety regulations

Education

Experience in scheduling or coordination role

Job description

• Hybrid Working Structure.
• Great Money Earning Potential.

About Our Client

Our client is a large Liverpool based organization who are established leaders in maintenance solutions, committed to delivering the highest standards of customer service and working tirelessly to improve the lives of people in the Liverpool area.

Job Description

• Coordinate and schedule planned, reactive, and cyclical maintenance work.
• Maintain an up-to-date job database, ensuring all details are accurate and current.
• Respond to and resolve customer enquiries in a timely and professional manner.
• Work closely with colleagues to ensure seamless service delivery.
• Develop and maintain strong relationships with internal and external stakeholders.
• Ensure compliance with all relevant health and safety regulations.
• Contribute to the ongoing development of customer service strategies and practices within the organisation.

The Successful Applicant

A successful Customer Scheduler should have:

• A strong customer service orientation and a commitment to providing exceptional service.
• Excellent organisational skills with the ability to manage multiple tasks concurrently.
• The ability to work effectively as part of a team and independently when required.
• A professional and approachable manner.
• Proficiency in using computer systems and databases.
• Knowledge of health and safety regulations within the not-for-profit sector.
• Experience in a scheduling or coordination role, preferably within a housing maintenance or similar environment.

What's on Offer

• Salary range of £27,000 per annum, depending on skills and experience.
• Generous holiday allowance.
• Opportunity to make a real difference in the not-for-profit sector.
• Positive and supportive company culture.
• Possibility for career progression within the organisation.