Scheduler

Home Instead Senior Care; Exeter; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Coordinator to enhance the lives of elderly clients. This role is crucial in managing schedules effectively, ensuring that clients receive the highest quality care tailored to their needs. The ideal candidate will possess strong organizational skills, resilience, and a passion for supporting others. Join a team that values compassion and commitment to excellence in care, where your contributions will directly impact the well-being of clients. If you thrive in a dynamic environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in a scheduling role within home care or logistics.
• Strong IT skills with Microsoft Office and CRM software.

Responsibilities

• Coordinate effective schedules for clients and carers.
• Manage staff sickness and ensure appropriate cover is in place.
• Support care visits as needed to maintain service quality.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Resilience

Education

Experience in Scheduling Role

Good IT Knowledge

Tools

Microsoft Office

Google Suite

CRM Software

Job description

Company Description

Home Instead Exeter and East Devon was established 14 years ago and our mission is to brighten the lives of elderly individuals by giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role

• Understand and build effective and efficient schedules around our clients and carers.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same carer and the same times each week, where possible.
• Manage staff sickness, including booking return-to-work meetings and ensuring appropriate cover is in place.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.
• Participate in out of hours on call rota.
• Support with care visits as required, ensuring continuity and quality of service.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

Essential Criteria

• Experience working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communication skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Role Specific Competencies

• Adapting to Change
• Planning & Organising
• Resilience

Core Competencies

• Driving Results
• Customer Service
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Agile Learner

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

This role is subject to a Criminal Records check at the appropriate level.