Maintenance Scheduler

TN United Kingdom; Dorchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Maintenance Scheduler to join their Building Services and Compliance team. This full-time role offers a dynamic work environment focused on delivering excellent customer service. You will be responsible for managing repairs and maintenance schedules, ensuring customer satisfaction through effective communication and coordination. The company values its employees and provides a supportive atmosphere with great benefits, including matched pension contributions and opportunities for personal development. If you are organized, proactive, and passionate about customer care, this opportunity is perfect for you.

Benefits

Company Sick Pay

Pension Matched up to 8%

Learning and Development

Mileage and Agile Working

Paid Day to Volunteer

Wellbeing Portal

Employee Assistance & Health Care Cash Plan

Discounts on Entertainment and Shopping

Competitive Annual Leave

Qualifications

• Ability to provide exceptional customer service with accuracy.
• Proficient in scheduling systems and related software.

Responsibilities

• Ensure timely and reliable repairs and maintenance.
• Manage customer contacts and ensure a great experience.

Skills

Customer Service

Organizational Skills

Problem-Solving

Computer Literacy

Tools

Scheduling Software

Job description

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• Closing date for applications: 13th May 2025 (Midday)

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role and what you take care of:

We have a permanent, full-time opportunity to join our Building Services and Compliance team as a Maintenance Scheduler. You will be part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success.

• Ensure timely, effective, and reliable repairs and maintenance by utilising our scheduling software and systems.
• Responds to and manages all customer contacts promptly, ensuring customers receive the best experience at the right time, first time, while placing our customer experience at the heart of everything you do.
• Issuing work orders and invoices, while coordinating with contractors to ensure a smooth and satisfactory experience for both the business and our customers.
• A full job description is attached to this advert.

What you need to be successful:

• Demonstrative ability to provide exceptional customer service, ensuring accuracy on the first attempt. Highly organised, positive, and capable of meeting tight deadlines.
• Proficient in computer literacy, with knowledge of scheduling systems and related software.
• Dedicated to exceeding expectations to deliver an outstanding customer experience.
• Skilled in problem-solving through effective collaboration with customers and colleagues.
• Proven track record of contributing towards team targets and project success.

Applicants with transferable qualities are encouraged to apply.

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

• Company sick pay
• Pension matched up to 8%.
• Learning and Development.
• Mileage and Agile working
• Paid day a year to volunteer.
• Wellbeing Portal and Colleague Voice.
• Rental / Stamp Duty Loan and Credit Union.
• Employee assistance & Health Care Cash Plan.
• Discounts on entertainment, high street shops and grocery shopping.
• Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at:or by mobile: [phone]

To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.