Scheduler

Securitas; England; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Securitas Technology in the United Kingdom is seeking a proactive Scheduler to coordinate maintenance visits and align engineers, customers, and service teams. Working hours are 9.00am-5.00pm with hybrid work and occasional office travel when required.

You’ll manage diaries, assign tasks, handle follow-ups after engineer visits, and ensure efficient scheduling using multiple systems while delivering excellent customer service.

Qualifications

• Experience scheduling/planning and coordinating field operations.
• Strong communication and customer-facing skills.
• Able to manage multiple tasks and priorities effectively.

Responsibilities

• Plan and schedule all Planned Preventative Maintenance (PPM) visits.
• Manage field service engineers' diaries and allocate work to meet targets.
• Take ownership of all return visits following initial attendance.
• Coordinate specialist equipment or subcontractors per procedures.
• Make informed decisions considering priority, SLA, engineer skillset and location.
• Log, track and support resolution of customer complaints.
• Assist with additional admin tasks as directed by the Manager.

Skills

Scheduling experience

Call centre experience

Team collaboration

Communication skills

Tools

Microsoft Office

Multiple systems

Job description

At Securitas Technology, we’re more than just a security solutions provider - we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

The role...

At Securitas Technology, we’re more than a security provider - we’re innovators protecting what matters most. We’re looking for an organised, detail-driven Scheduler to join our busy team.

As a Scheduler, you’ll be the link between our engineers, customers, and service teams - making sure the right people are in the right place at the right time.

Working hours will be between 9.00am-5.00pm and although the role will be hybrid - travel to the office will be essential as and when required.

What you'll do...

• Plan and schedule all Planned Preventative Maintenance (PPM) visits
• Manage field service engineers' diaries and allocate work in line with business targets
• Make ownership of all return visits required following an engineer’s initial attendance
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
• Log, track, and support the resolution of customer complaints
• Carry out any additional administrative or coordination tasks assigned by the Manager

What you will need...

• Proven experience in a call centre and/or customer-facing role (internal or external).
• Confident using Microsoft applications (Word, Excel, Outlook).
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.

What you’ll bring...

• Experience in scheduling, call centre, or customer service roles
• Strong organisational skills and the ability to juggle multiple priorities.
• Excellent communication skills - confident with engineers, managers, and customers.
• Proficiency with Microsoft Office and ability to use multiple systems at once.
• A problem-solving mindset with attention to detail and accuracy.

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help-just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

We support our workforce through initiatives such as:

• Employee Networks - Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs - Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!