Scheduler

Securitas UK; Swindon; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Securitas Technology in Swindon is looking for an organised Scheduler to join our busy team. You’ll be the link between engineers, customers and service teams, ensuring the right people are in the right place at the right time.

Working hours are 9:00–17:00 with hybrid working; travel to the office required as needed. The role focuses on coordinating preventative maintenance visits and prioritising workflows to meet SLAs and customer needs.

Qualifications

• Proven experience in a call centre and/or customer-facing role.
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history.
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.

Responsibilities

• Plan and schedule all Planned Preventative Maintenance (PPM) visits.
• Manage field service engineers’ diaries and allocate work in line with business targets.
• Make ownership of all return visits required following an engineer’s initial attendance.
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures.
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location.
• Log, track, and support the resolution of customer complaints.
• Carry out any additional administrative or coordination tasks assigned by the Manager.

Skills

Call centre experience

Customer-facing role

Multisystem proficiency

Teamwork

Excellent communication

Tools

Microsoft Office

Multiple systems

Job description

At Securitas Technology, we’re more than just a security solutions provider—we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

The role...

At Securitas Technology, we’re more than a security provider — we’re innovators protecting what matters most. We’re looking for an organised, detail-driven Scheduler to join our busy team.

As a Scheduler, you’ll be the link between our engineers, customers, and service teams — making sure the right people are in the right place at the right time.

Working hours will be between 9.00am-5.00pm and although the role will be hybrid - travel to the office will be essential as and when required.

Job Description

What you'll do...

• Plan and schedule all Planned Preventative Maintenance (PPM) visits
• Manage field service engineers’ diaries and allocate work in line with business targets
• Make ownership of all return visits required following an engineer’s initial attendance
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
• Log, track, and support the resolution of customer complaints
• Carry out any additional administrative or coordination tasks assigned by the Manager

Qualifications

What you will need...

• Proven experience in a call centre and/or customer-facing role (internal or external).
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.

What you’ll bring...

• Experience in scheduling, call centre, or customer service roles
• Strong organisational skills and the ability to juggle multiple priorities.
• Excellent communication skills — confident with engineers, managers, and customers.
• Proficiency with Microsoft Office and ability to use multiple systems at once.
• A problem-solving mindset with attention to detail and accuracy.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step