Fire & Security Engineer

Securitas Technology Uk; Southampton; Presencial; GBP 26.000 - 36.000; Jornada completa

Descripción de la vacante

Securitas Technology UK is seeking a field-based service technician to deliver excellent customer service, manage service calls, and carry out routine maintenance. You will work closely with the Area Supervisor and National Call Centre, using PDA software to track visits and keep customers informed.

Based within about 30 minutes of your area, you will handle intruder, access control, CCTV systems, and IP networking tasks.

Formación

• Minimum 3 years in the security systems industry.
• Proven field service/technical experience.
• Clean UK driving licence.
• Solid understanding of industry standards.
• The right to work in the UK with a 5-year history.
• Strong problem-solving and independent working ability.
• Excellent customer service track record.
• Ability to spot and refer potential sales opportunities (commission available).
• Good communication, time management and planning skills.

Responsabilidades

• Deliver excellent customer service, working with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock, ensuring they’re properly maintained.
• Bring a proactive, positive, “can-do” approach to every job.
• Join the callout rota, with opportunities for additional earning potential.
• Work flexibly to meet client demand.
• Be based within ~30 minutes of your working area for responsive service.

Conocimientos

Customer service

Problem solving

Communication

Time management

Independent work

Right to work in UK

SC eligibility (Security Clearance)

Herramientas

Texecom

Galaxy

Pacom

GE ranges

Lenel

CEM

C-Cure

PAC

Paxton

Milestone

Dahua

Genetec

Descripción del empleo

What you will do...

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock, ensuring they’re properly maintained.
• Bring a proactive, positive, “can-do” approach to every job.
• Join the callout rota, with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.
• Be based within ~30 minutes of your working area for responsive service.

Qualifications

What you will need...

Eligibility & Clearance:

• Must be eligible to obtain Security Clearance (SC).

Technical Knowledge:

• Intruder systems such as Texecom, Galaxy, Pacom & GE ranges.
• Access Control (PC-based & standalone): Lenel, CEM, C-Cure, PAC & Paxton.
• CCTV systems across analogue and IP platforms.
• Advantageous: experience with Milestone, Dahua, Genetec, and CEM.
• Strong IP networking skills and understanding of basic electrical principles.

Experience & Skills:

• At least 3 years’ experience in the security systems industry.
• Proven field service/technical experience.
• Clean full UK driving licence
• Solid understanding of industry standards.
• The right to work in the UK, with a 5-year checkable history
• Strong problem-solving skills and ability to work independently.
• Excellent customer service track record.
• Ability to spot and refer potential sales opportunities (commission available).
• Good communication, time management, and planning skills.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!