Scheduler

Allscreens Nationwide Ltd; Croydon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a Scheduler to coordinate and schedule repairs and maintenance works, ensuring efficient allocation of tasks and high-quality service within agreed timescales. The role involves liaising with residents, contractors and internal teams to arrange appointments and resolve scheduling issues, while updating systems with progress and completion details.

The ideal candidate will prioritise emergency and routine repairs, handle cancellations promptly and maintain

Responsibilities

• Schedule and allocate repairs and maintenance jobs to operatives and contractors based on priority, location, skills and availability.
• Monitor outstanding repairs and ensure works are completed within agreed timescales and service standards.
• Liaise with residents, contractors, operatives and internal teams to arrange appointments and resolve scheduling issues.
• Update repairs and maintenance systems accurately with job details, appointments, progress and completion information.
• Prioritise emergency, urgent and routine repairs in line with relevant policies and procedures.
• Rearrange appointments and respond promptly to cancellations, delays and changes to works.
• Monitor contractor and operative performance, escalating missed appointments, delays and service issues where required.
• Provide accurate information and updates to customers regarding repair appointments and progress.
• Assist with maintaining accurate records, reports and performance information for the Repairs & Maintenance team.
• Ensure all scheduling activities comply with relevant health and safety requirements, housing legislation, policies and procedures.

Skills

Scheduling

Coordination

Customer communications

Time management

Job description

To coordinate and schedule repairs and maintenance works, ensuring jobs are allocated efficiently, completed within agreed timescales and customers receive a high-quality service.

Key Responsibilities for Scheduler

• Schedule and allocate repairs and maintenance jobs to operatives and contractors based on priority, location, skills and availability.


• Monitor outstanding repairs and ensure works are completed within agreed timescales and service standards.


• Liaise with residents, contractors, operatives and internal teams to arrange appointments and resolve scheduling issues.


• Update repairs and maintenance systems accurately with job details, appointments, progress and completion information.


• Prioritise emergency, urgent and routine repairs in line with relevant policies and procedures.


• Rearrange appointments and respond promptly to cancellations, delays and changes to works.


• Monitor contractor and operative performance, escalating missed appointments, delays and service issues where required.


• Provide accurate information and updates to customers regarding repair appointments and progress.


• Assist with maintaining accurate records, reports and performance information for the Repairs & Maintenance team.


• Ensure all scheduling activities comply with relevant health and safety requirements, housing legislation, policies and procedures.