Schedule & Delivery Technician

Severn Trent Water; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Pension scheme

Company share schemes

Training and development

Electric vehicle scheme

Volunteering days

Job summary

Severn Trent Water in the United Kingdom is recruiting a Schedule & Delivery Technician to keep field operations on time and right first time across the region. You’ll liaise with external suppliers, field managers, operatives, and customers to schedule emergency and planned repair, renewal, and installation works.

Based at the Raynesway site, you will work 37 hours per week from 8am to 5pm, Monday to Friday, joining a team that values initiative and clear communication to deliver reliable

Qualifications

• Proactivity and Organisation: Essential for achieving customer and company outcomes efficiently and accurately.
• Continuous Improvement: Using problem-solving techniques to identify and implement best practices.
• Strong Administration Skills: Necessary for using planning tools to prioritise and schedule work.
• Communication Skills: Crucial for liaising with stakeholders and managing customer expectations.
• Ability to Work Under Pressure: Flexibility to switch between high-priority tasks and support the team.

Responsibilities

• Liaise with external suppliers, field managers, operatives, local planning authorities, and customers to schedule emergency and planned repair, renewal, and installation works.
• Jeopardy manage workflow and redistribute work daily as priorities and service levels change to meet customer and business needs.
• Ensure real-time workflows meet service levels and Key Performance Indicators.

Skills

Proactivity

Organisation

Continuous Improvement

Administration Skills

Communication Skills

Working Under Pressure

Job description

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Department: Customer Planning & Scheduling

Schedule & Delivery Technician

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Our Workforce Planning & Optimisation team here at Severn Trent is a critical part of our Field and Contact Centre Operations and we’re recruiting a Schedule & Delivery Technician to join the team on a permanent basis.

So, what do Schedule & Delivery Technicians do, I hear you ask? They’re responsible for making sure our field operations in Water and Waste are on time and right first time, across the region! Sounds important right?

As a Schedule & Delivery Technician you’ll liaise with external suppliers, field managers, operatives, the local planning authorities, and customers to schedule crucial emergency and planned repair, renewal, and installation works.

You’ll jeopardy manage our workflow, redistributing work in a day as priorities and service levels change to meet customer and business need. Plus, you’ll make sure that we’re meeting customer expectations and targets by managing the real time workflows against service levels and Key Performance Indicators.

In this role, you'll be based at our Raynesway site where you’ll work 37 hours per week between the hours of 8am and 5pm Monday - Friday.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

Proactivity and Organisation: Essential for achieving customer and company outcomes efficiently and accurately.

Continuous Improvement: Using problem-solving techniques to identify and implement best practices.

Strong Administration Skills: Necessary for using planning tools like Click to prioritize and schedule work.

Communication Skills: Crucial for liaising with stakeholders and managing customer expectations.

Ability to Work Under Pressure: Flexibility to switch between high-priority tasks and support the team.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it’s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO