Forecasting & Planning Expert

Severn Trent Water; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Annual bonus up to £2,250

Family-friendly policies (maternity/ad

Leading pension scheme

Sharesave – discounted Severn TrentPLC

Dedicated training and development

Electric vehicle scheme

Volunteer days

Job summary

Severn Trent Water is seeking a Forecasting Expert to join the Workforce Planning & Optimisation Team, partnering with the Contact Centre Operations to understand demand and customer behaviours that drive service metrics.

You will extract and interpret data from multiple systems to build enhanced forecasting models, delivering robust insights on forecast risk and opportunities for both long- and short-term planning, while adapting to new Kraken processes.

Qualifications

• Experience in forecasting and capacity planning in contact centre or operations environments.
• Ability to extract, interpret and translate data into actionable insights for non-technical stakeholders.
• Proven capability to influence stakeholders and drive operational improvements.

Responsibilities

• Forecast demand for the contact centre and link to service metrics.
• Develop and refine long- and short-term planning models, including new processes like Kraken.
• Provide robust forecast risk/opportunity insights with clear recommendations.

Skills

Forecasting

Data analysis

Stakeholder influence

Job description

Department: Customer Planning & Scheduling

Forecasting & Planning Expert

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We’re looking for aForecasting Expertto join the Workforce Planning & Optimisation Teamto partner the Contact Centre Operations team to ensure we have deep understanding of the demand arriving into our Contact Centre, driving understanding into customer behaviours which will support delivery of key service metrics.

You’ll do this by extracting and interpreting data from multiple systems and manipulating the information to provide enhanced forecasting models.

You’ll provide robust insight that shows forecast risk and opportunity, with clear recommendations on how this can be optimised, across both the long- and short-term planning cycles.

Working with our new Kraken model, you’ll be curious to understand our updated processes and culture, adapting future planning models to our new ways of working.

WHAT WE’RE LOOKING FOR

You’ll be comfortable working in a resource planning environment, particularly in forecasting and capacity planning.

Your analytical problem-solving skills and ability to translate complex data into insight that can be understood by non-technical stakeholders will be top notch!

Influencing stakeholders to deliver operational improvements is something you can demonstrate and feel confident that you can achieve in this role.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It'snot just a job;it'sa career. We offer benefits that rewardgreat workand award-winning training to help you reach your potential. Plus,you'llcontribute to the environment and communitytoo. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250.00, which is subject to eligibility)
• Family-friendly policies (includinga year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trentplc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO