Planning Assistant Team Leader

Severn Trent Water; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Annual bonus up to £1,500

Maternity & adoption leave

Pension scheme

Sharesave

Training and development

Electric vehicle scheme

Volunteer days

Job summary

Severn Trent Water in Pride Park, Derby, invites applications for a Planning Assistant Team Leader to join the Workforce Planning & Optimisation team. You will inspire and lead a team of planning assistants, running meetings and reviews to maintain excellent customer service across sites.

You will act as the technical expert for chemical ordering, coordinate with suppliers, and analyze performance data to drive improvements in service metrics, using Power Apps to monitor deliveries and orders.

Qualifications

• Experience leading teams or people managers.
• Strong coaching and motivating skills.
• Customer-focused with a service mindset.

Responsibilities

• Lead Planning Assistant team meetings, 121s and performance reviews.
• Act as technical expert for chemical ordering and liaise with suppliers to resolve invoicing issues.
• Provide insight and recommendations on performance to achieve key service metrics.
• Support occasional travel to meetings at other sites.

Skills

People leadership

Coaching

Team management

Communication

Tools

Power Apps

Job description

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Department: Customer Planning & Scheduling

LET’S TELL YOU MORE

We’re looking for aPlanning Assistant Team Leaderto join the Workforce Planning & Optimisation team in Pride Park, Derby.

Your main responsibility is to inspire, motivate and lead a team of planning assistants, ensuring the highest standards of service is always delivered to our customers. You’ll lead team meetings, 121s and performance reviews.

You’ll also be our technical expert for chemical ordering, ensuring smooth deliveries across our sites by liaising with our chemical suppliers and chemical delivery coordinator to resolve invoicing issues and other queries.

You’ll drive understanding in processes and performance outcomes by providing insight and recommendations on performance to ensure delivery of key service metrics. The team use power apps to monitor chemical deliveries and orders which will play a part of the team’s metrics.

You'll be based in our modernPride Park, Derbysite where you’ll be able to park for free or get to with ease with loads of local travel options. In this role,you’ll work Monday-Friday between the hours of 07:30am – 4pmand there may be some travel to meetings at other sites.

WHAT WE’RE LOOKING FOR

Our ideal candidate will be a people person, who can bring morale to a team. If you’ve worked previously as a team leader or people manager, and you love coaching and leading then please apply!

If you have experience with using Power Apps to measure performance indicators that would be handy!

We’re all about continuous improvement so if you can identify better ways of working and bring your team along on the change journey, you’re a great fit for this role.

So, if you are a strong people leader and want to drive a high-performance culture, this role would be perfect for you.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year