Schedule & Delivery Technician

Severn Trent; East Midlands; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holidays + bank holidays

Annual bonus up to £1,500

Family-friendly policies (maternity/ad

Pension scheme (employer contributions

Sharesave—discounted Severn Trent plc

Academy training & development

Electric vehicle scheme

Two volunteering days per year

Job summary

Severn Trent is hiring a Schedule & Delivery Technician at Pride Park. You’ll ensure field operations in Water and Waste are on time and right first time, coordinating with suppliers, managers, and customers to schedule critical work.

You’ll manage real-time workflows, adapt to changing priorities, and maintain high service levels and customer satisfaction. This 37-hour, 8am–5pm role supports an inclusive, team-focused culture and offers recognised training and development.

Qualifications

• Proactivity and organisation are essential for meeting customer and company outcomes.
• Continuous improvement mindset to identify and implement best practices.
• Strong administration skills to use planning tools and prioritise work.
• Excellent communication with stakeholders and customers.
• Ability to switch between high-priority tasks and support the team under pressure.

Responsibilities

• Schedule emergency and planned repair, renewal, and installation works for field operations.
• Liaise with external suppliers, field managers, operatives, authorities and customers.
• Jeopardy manage workflow and reallocate work as priorities change to meet SLAs.
• Monitor real time workflows against service levels and KPIs.

Skills

Proactivity

Organisation

Continuous Improvement

Administration

Communication

Under Pressure

Tools

Click

Job description

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

Our Workforce Planning & Optimisation Team here at Severn Trent is a critical part of our Field and Contact Centre Operations and we’re recruiting a Schedule & Delivery Technician to join the team on a permanent basis.

So, what do Schedule & Delivery Technicians do, I hear you ask? They’re responsible for making sure our field operations in Water and Waste are on time and right first time, across the region! Sounds important right?

As a Schedule & Delivery Technician you’ll liaise with external suppliers, field managers, operatives, the local planning authorities, and customers to schedule crucial emergency and planned repair, renewal, and installation works.

You’ll jeopardy manage our workflow, redistributing work in a day as priorities and service levels change to meet customer and business need. Plus, you’ll make sure that we’re meeting customer expectations and targets by managing the real time workflows against service levels and Key Performance Indicators.

In this role, you'll be based at our Pride Park site where you’ll work 37 hours per week between the hours of 8am and 5pm Monday – Friday.

How We Work

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE'RE LOOKING FOR

Proactivity and Organisation: Essential for achieving customer and company outcomes efficiently and accurately.

Continuous Improvement: Using problem-solving techniques to identify and implement best practices.

Strong Administration Skills: Necessary for using planning tools like Click to prioritize and schedule work.

Communication Skills: Crucial for liaising with stakeholders and managing customer expectations.

Ability to Work Under Pressure: Flexibility to switch between high-priority tasks and support the team.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How We’ll Reward And Care For You

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year