Scheduling Manager

Severn Trent Plc; Coventry; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Salary £42,475.74 - £45,000 dependant

25 days holiday + bank holidays

Annual bonus scheme up to 15%

Pension scheme – enhanced contribution

Sharesave – discounted shares

Virtual GP 24/7

Employee Assistance Programme

High street offers

Flexi-benefits

Academy training

EV salary sacrifice

Family friendly policies

Two volunteering days per year

Job summary

Severn Trent Services in the Coventry area is recruiting a Scheduling Manager to lead the Scheduling Team, align work plans with customer, regulatory and business requirements, and drive a proactive, efficient scheduling service.

You will build strong relationships with Sales, Operations and Central services, ensure safety, compliance, and timely resolution of issues, and continuously improve service delivery to achieve high customer satisfaction.

Qualifications

• Proven experience leading teams in a fast-paced operational environment.
• Strong knowledge of plumbing activities and project delivery.
• Confident using IT systems, including Excel, for planning and reporting.
• Effective stakeholder management and cross-functional collaboration.
• Full UK driving licence.

Responsibilities

• Lead, develop, and support the Scheduling Team to meet customer, regulatory, and business requirements.
• Drive day-to-day performance, delivering an efficient, customer-focused scheduling service.
• Build collaborative relationships with Sales, Operations and Central services.
• Ensure compliance with Severn Trent policies and regulatory obligations.
• Mitigate customer KPIs and contractual penalties through effective planning.
• Own and investigate issues or complaints and drive continuous improvement.

Skills

Leadership

Stakeholder management

IT systems

Excel

Project delivery

Tools

Excel

Job description

Select how often (in days) to receive an alert:

Hello, we’re Severn Trent Services, a commercial arm of the SevernTrent Group. We monitor and look after our legionella control and water treatment services and are now recruiting for a Scheduling Manager.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

In this role, you will lead, develop, and support the Scheduling Team to ensure customer, regulatory, and business requirements are proactively managed and consistently achieved.

You will drive day‑to‑day team performance, delivering an efficient, customer‑focused scheduling service while maintaining a consistent and standardised approach to scheduling activities.

Working closely with key stakeholders, you will build strong collaborative relationships, identify opportunities to improve service delivery, and take ownership of complex customer issues and complaints, ensuring they are resolved promptly and to a high standard to deliver a positive customer experience.

Some of the key accountabilities include:

• Responsible for the effective planning of work for internal and external technical teams, delivering efficiency and productivity across all planning functions.
• Responsible for building and managing relationships with internal stakeholders such as Sales, Operations and Central services teams.
• Ensure compliance within the team for all policies, procedures and standards whether Severn Trent, regulatory, statutory or legal obligations
• Ensuring that all Customer KPI’s and contractual penalties are mitigated through effective planning.
• Ensure the team are always working safely and have a Mindset of reporting / highlighting safety concerns and ‘if it’s not safe don’t do it’.
• Develop and support staff to ensure the team is achieving successful results and customers are receiving excellent customer service
• Own and investigate any issues / complaints or discrepancies while engaging with other internal / external teams to ensure resolution in a timely manner.
• Take ownership, drive and implement continuous improvement
• Manage and provide timely feedback to the teams
• Deliver a right first‑time process, belief and Mindset within the team
• Ensure IT systems are used appropriately, and all systems are kept up to date

WHAT YOU’LL BRING TO THE ROLE

In order to be successful in this role, you will have proven experience leading teams in a fast‑paced operational environment, supported by strong knowledge of plumbing activities and project delivery. You will be confident using IT systems, including Excel, and applying industry standards to maintain high levels of performance and compliance.

Strong stakeholder management skills are essential, along with the ability to build effective relationships with developers and highways authorities. A proactive, solutions‑focused mindset and a passion for improving processes and customer outcomes will help you thrive in this role.

Full UK driving licence is needed for this role.

WHAT’S IN IT FOR YOU

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award‑winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent Services family.

• Salary £42,475.74 - £45,000 dependant on experience
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme of up to 15% of your annual salary, (based on company performance, eligible from 2024)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%, that’s right a 22.5% pension!)
• Sharesave– the chance to buy Severn Trent Plc shares at a discounted rate
• 24/7 access to a virtual GP for any of your dependence under 18
• Employee Assistance Programme to support your wellbeing
• A whole host of offers and savings with high street retailers
• Flexi-benefits to suit the needs of you and your family
• Dedicated training and development with our ‘Academy’
• Electric vehicle salary sacrifice scheme
• Family friendly policies
• Two volunteering days per year