Scale Customer Success Manager (French/English)

Postman; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Scale Customer Success Manager fluent in French and English. This role involves managing a diverse customer portfolio, driving engagement, and ensuring effective platform utilization. The ideal candidate will thrive in a fast-paced environment, leveraging strong analytical and communication skills to support customer success. With a focus on continuous learning and collaboration, this position offers a unique opportunity to push the boundaries of traditional customer success. Join a forward-thinking company that values curiosity, transparency, and inclusivity, and be part of a team dedicated to delivering top-tier services.

Benefits

Flexible schedule

Medical coverage

PTO

Wellness reimbursement

Qualifications

• 3+ years in Customer Success, managing large customer volumes.
• Strong analytical skills to interpret customer data and inform decisions.

Responsibilities

• Design and implement scalable success plans to drive adoption and loyalty.
• Monitor customer data to identify opportunities and risks.

Skills

Customer Success Management

Analytical Skills

Communication Skills

Problem-Solving

Project Management

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in Business

Tools

CRM Software

Job description

Scale Customer Success Manager (French/English)

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About Postman

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. We help developers and professionals build an API-first world by simplifying each step of the API lifecycle and streamlining collaboration, enabling the creation of better APIs, faster.

Headquartered in San Francisco with an office in Bangalore, Postman is privately held with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with us on X (@getpostman). We recommend reading "The API-First World" graphic novel to understand our vision.

The Opportunity

Our customer base is growing rapidly! We seek an EMEA-based Customer Success Manager proficient in English and French, who thrives in a dynamic environment and is passionate about customer engagement at scale. You will manage a large customer portfolio, leveraging multiple channels to help users achieve and exceed their goals with our platform. This role suits ambitious, adaptable individuals eager to push traditional customer success boundaries.

Responsibilities

• Design and implement scalable success plans to drive adoption, value, and loyalty. Act as an advisor to ensure effective platform utilization.
• Monitor customer data to identify opportunities and risks. Conduct regular check-ins to promote engagement and platform utilization.
• Collaborate with Sales to expand use cases, with Renewals for contract renewals, and with Product for insights to reduce friction. Maintain detailed and accurate CRM records.
• Embrace continuous learning, testing new engagement approaches, and staying updated on industry trends to keep Postman at the forefront of customer success.

Qualifications

• 3+ years in Customer Success, preferably in development tooling. Experience managing large customer volumes via scalable programs.
• Ability to support diverse customers through 1:1 and 1:Many strategies. Skilled in tailoring playbooks based on changing needs.
• Strong analytical skills to interpret customer data and inform decisions.
• Excellent communication skills, with the ability to build relationships and listen actively.
• Problem-solving skills, adaptability, and a quick learning ability in fast-paced environments.
• Technical acumen to understand complex product functionalities and communicate effectively with technical and non-technical audiences.
• Experience in project management and customer advocacy, with a background in API development and SaaS industries.
• Bachelor’s degree in Computer Science, Engineering, Business, or related fields.

Additional Benefits and Culture

We offer a pay-on-performance philosophy, flexible schedule, comprehensive benefits including medical coverage, PTO, wellness reimbursement, and more. Our hybrid work model encourages in-person collaboration in select locations, fostering knowledge sharing and trust.

Our Values

We cultivate curiosity, transparency, and inclusivity, focusing on goals that align with our vision to deliver top-tier products and services.

Equal Opportunity

Postman is an Equal Employment Opportunity Employer, committed to diversity and inclusion. We do not accept unsolicited resumes from agencies or headhunters.