Scada Software Support Engineer

PcVue GmbH; Hitchin; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Job summary

PcVue Solutions Ltd in Hitchin, Hertfordshire, is seeking a Software Support Engineer to assist customers through their project lifecycles from implementation and commissioning to training and ongoing technical support.

You will deliver technical training, provide consultancy, support design and deployment of customer-specific solutions, and handle after-sales support via phone, remote access and occasional site visits across the UK and beyond.

Qualifications

• Degree in related discipline as listed.
• Good command of written and spoken English.
• Strong analytical and problem‑solving skills.
• Full UK driving licence and willingness to travel occasionally.

Responsibilities

• Deliver technical training to customers and end users.
• Provide consultancy and technical guidance throughout project delivery.
• Support the design, configuration and implementation of customer‑specific solutions and interfaces.
• Participate in commissioning and deployment activities.
• Deliver after‑sales technical support via telephone, remote access and occasional site visits across the UK and internationally.
• Test and validate software releases in collaboration with R&D teams.
• Contribute to software quality assurance and performance improvement initiatives.
• Design and deliver technical demonstrations.
• Support customer meetings, presentations and proof‑of‑concept activities.

Skills

Analytical thinking

Problem-solving

Communication skills

English language

Teamwork

Driving licence

Education

Bachelor's degree in Industrial Automation, Control Systems, Computer Science, Software Engineering or related discipline

Tools

MQTT

OPC

Modbus

Python

JavaScript

SQL/Databases

Azure/AWS cloud platforms

Job description

Scada Software Support Engineer

PcVue Solutions Ltd is increasing its UK presence and wants a Software Support Engineer to enhance the UK operation based in Hitchin, Hertfordshire. As a Software Support Engineer, you will support customers throughout the lifecycle of their projects, from implementation and commissioning to training and ongoing technical support.

Key Responsibilities:

Customer Support & Project Delivery

• Deliver technical training to customers and end users.
• Provide consultancy and technical guidance throughout project delivery.
• Support the design, configuration and implementation of customer‑specific solutions and interfaces.
• Participate in commissioning and deployment activities.
• Deliver after‑sales technical support via telephone, remote access and occasional site visits across the UK and internationally.

Product Testing & Validation

• Test and validate software releases in collaboration with R&D teams.
• Contribute to software quality assurance and performance improvement initiatives.

Pre‑Sales Support

• Design and deliver technical demonstrations.
• Support customer meetings, presentations and proof‑of‑concept activities.

About You

Essential Requirements

• Degree in Industrial Automation, Control Systems, Computer Science, Software Engineering or a related discipline.
• Good command of written and spoken English.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Excellent communication and customer‑facing skills.
• Full UK driving licence and willingness to travel occasionally.

Desirable Experience

• Experience with SCADA, HMI, industrial software, automation systems or technical support roles.
• Exposure to customer‑facing project environments.
• Experience gained through graduate schemes, placements or apprenticeships will also be considered.

Technical Knowledge (one or more of the following)

• SCADA and Industrial Automation systems
• MQTT, OPC, BACnet, Modbus, Siemens S7, IEC protocols
• Python, JavaScript, JSON, HTML5, .NET, C#
• SQL Server, Oracle, Cosmos DB or other database technologies
• Microsoft Windows environments
• Cloud platforms including Microsoft Azure and AWS
• Artificial Intelligence and Augmented Reality technologies

Join us if you want to:

• Be part of a company with a human face that facilitates collaboration and personal development for everyone.
• Discover a trade in continuous evolution and invest yourself in motivating projects.
• Benefit from flexible work conditions.

Conditions

• Salary: According to profile and experience
• Location: Hitchin, Hertfordshire
• Hybrid Working
• Employment Type: Permanent, Full Time

GDPR

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