Application & Support Engineer

Expleo UK LTD; Stevenage; On-site; GBP 32,000 - 45,000; Full time

Job summary

Expleo UK LTD in Hitchin is seeking an enthusiastic Application & Support Engineer with early-career experience in Building Management Systems (BMS), SCADA or control systems.

You will work with experienced engineers and international teams, receive mentoring and training, and contribute to technical support, consultancy, customer training, commissioning support and pre-sales activities.

Qualifications

• Degree or equivalent in a engineering discipline relevant to building management systems, automation or control systems.
• Willingness to learn and develop in a customer-facing technical role.
• Experience or exposure to BMS/SCADA is advantageous.

Responsibilities

• Provide technical support to customers via phone, remote access and occasional site visits.
• Deliver user training and technical workshops to customers and stakeholders.
• Support commissioning, integration and implementation activities.
• Assist customers with troubleshooting, diagnostics and issue resolution.
• Participate in technical consultancy activities during customer projects.
• Support the sales function through technical demonstrations and proof-of-concept activities.
• Collaborate with engineering and product teams to test and validate software releases.
• Produce and maintain technical documentation and knowledge articles.
• Build relationships with customers and internal stakeholders.

Skills

Technical support

Customer training

Diagnostics

Troubleshooting

Pre-sales support

Consultancy

Remote support

Site visits

Education

Control Systems Engineering

Automation Engineering

Mechatronics

Electrical Engineering

Building Services Engineering

Job description

We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.

You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.

• Provide technical support to customers via telephone, remote access and occasional site visits.
• Deliver user training and technical workshops to customers and stakeholders.
• Support commissioning, integration and implementation activities.
• Assist customers with troubleshooting, diagnostics and issue resolution.
• Participate in technical consultancy activities during customer projects.
• Support the sales function through technical demonstrations and proof-of-concept activities.
• Work collaboratively with engineering and product development teams to test and validate software releases.
• Produce and maintain technical documentation, user guides and knowledge articles.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Contribute to continuous improvement initiatives and best practice development.

• Degree, Apprenticeship or equivalent qualification in:
  • Control Systems Engineering
  • Automation Engineering
  • Mechatronics
  • Electrical Engineering
  • Building Services Engineering