SC Cleared Service Designer - Remote - Inside IR35

Solirius Limited; Greater London; Remote; GBP 50,000 - 70,000; Full time

Job summary

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering and delivery. We work with public and private sector clients to deliver secure, accessible, user‑centred services that evolve with needs, combining technical depth with people‑centred design.

Join our multidisciplinary team as a Service Designer in the Public Sector, listening to users, mapping journeys,

Qualifications

• Experience applying user-centred design in agile delivery.
• Ability to map service experiences and define changes to meet user and business needs.
• Experience conducting user research and communicating insights clearly to stakeholders.
• Familiarity with Government Service Standard is essential.

Responsibilities

• Understand user-centred design activities from big picture through detailed interaction.
• Communicate a vision of change from business and user perspectives.
• Map service experiences and define changes to meet user and business needs.
• Prototyping rapidly to test, iterate and validate designs.
• Produce artefacts (personas, journey maps, blueprints, user stories) to communicate needs.
• Collaborate with agile teams and stakeholders to co-design products and services.
• Support teams in applying user-centred design and agile methodologies.
• Advocate for usability, accessibility and inclusivity.
• Apply Government Service Standard in delivery.

Skills

User-centered design

Stakeholder engagement

Research methods

Communication skills

Agile methodologies

Public sector knowledge

Job description

About Us:

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.

We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.

Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.

Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery life cycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.

We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.

About You:

You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes.

Role Overview:

We're looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Public Sector Client.

You'll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is not afraid to take on new challenges.

Key Responsibilities:

User-centred design

• You understand user-centred design activities at all levels, from the big picture' through to detailed interaction, visual, content and information architecture design.
• You're able to understand, facilitate and communicate a vision of change from both business and user perspectives.
• You're experienced in mapping service experiences and defining changes to meet user and business needs.
• You're experienced at rapid prototyping to test, iterate and validate solution designs.
• You're able to produce concise artefacts (eg personas, journey maps, blueprints, user stories) to help communicate user and business needs.
• You're experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs.
• You're also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• You have a detailed understanding and experience of working to the Government Service Standard. (essential)

Research and analysis

• You know how to map and engage with different stakeholder groups.
• You're able to carry out user research across internal and external user groups, utilising different research methods as appropriate.
• You're experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.

Communications and productivity

• You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
• You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints.
• You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.