SC Cleared ITIL Service Management Consultant

Synergize Consulting Ltd; Corsham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Synergize Consulting Ltd is seeking an experienced SC Cleared ITIL Service Management Consultant to support a complex Defence programme in a cloud-based service environment. The role requires you to design, implement and govern ITIL-aligned service management processes across multiple teams and suppliers.

The successful candidate will operate independently, provide expert advice and embed effective ITIL practices across an operational service, with strong governance, reporting and knowledge

Qualifications

• SC Cleared ITIL Service Management consultant with Defence programme experience.
• Experience in consultancy or multi-supplier environments.
• Ability to design, implement and govern ITIL-aligned processes.
• Hands-on ITIL activities across Incident, Change, Problem, Service Request and Knowledge Management.

Responsibilities

• Design, implement and continually improve ITIL-aligned service management processes.
• Provide SME across Incident, Change, Problem, Service Request and Knowledge Management.
• Establish governance, processes and operational documentation.
• Drive CSI initiatives and track actions to completion.
• Support transition of new/changed services into operational support.
• Collaborate with cloud providers, suppliers and customer stakeholders.
• Produce service reporting, trend analysis and metrics.
• Develop and maintain knowledge articles and customer-facing documentation.

Skills

ITIL

Service Mgmt

Stakeholder mgmt

Analytical thinking

Tools

Confluence

Remedy ITSM

Job description

***Urgent contract opportunity*** - a deadline for CV submission is Friday 25th Sep 2026

• Location: Corsham / Hybrid
• Start: mid Oct 2026 – March 2027 initially

Our client is seeking an experienced SC Cleared ITIL Service Management Consultant to support a complex Defence programme, working within a cloud-based service environment.

This is a consultancy-focused role requiring someone who can design, implement, govern and continually improve ITIL-aligned service management processes, while working across technical teams, suppliers, cloud providers and customer stakeholders.

The successful candidate will bring strong experience from consultancy or complex multi-supplier environments, with the ability to operate independently, provide expert advice and embed effective service management practices across an operational service.

Key Responsibilities

• Design, implement and continually improve ITIL-aligned service management processes.
• Provide subject matter expertise across Incident, Change, Problem, Service Request and Knowledge Management.
• Establish and maintain service management governance, processes, procedures and operational documentation.
• Drive Continual Service Improvement (CSI) initiatives, tracking actions through to completion.
• Support the transition of new and changed services into operational support.
• Work closely with cloud providers, suppliers, technical teams and customer stakeholders to ensure effective service integration and delivery.
• Facilitate service reviews, operational meetings and governance forums.
• Provide escalation and coordination support for operational incidents, service requests and changes.
• Produce service reporting, trend analysis and operational metrics.
• Develop and maintain knowledge articles, operational procedures and customer-facing documentation.
• Identify opportunities to improve service performance, operational efficiency and customer experience.
• Support consistent adoption of ITIL practices across operational teams.
• Proven experience as a Service Management Consultant/ITSM Consultant within a consultancy or complex enterprise environment.
• Strong practical experience working within an ITIL-based service management environment.
• Hands-on experience across Incident, Change, Problem, Service Request and knowledge Management.
• Proven experience designing and improving service management processes and governance.
• Experience supporting cloud-hosted services.
• Experience working within multi-supplier/SIAM-style environments.
• Strong experience producing service reporting, trend analysis and performance metrics.
• Experience working with technical teams, suppliers and customer stakeholders.
• Strong written and verbal communication skills, with the ability to produce high-quality service management documentation.

Technical Skills

• Confluence
• Remedy or equivalent ITSM tooling
• Service reporting and performance monitoring
• Process design, documentation and governance