SC-Cleared Atlassian JSM Consultant – Remote

CPS Group (UK) Limited

Greater London

Remote

GBP 92,000 - 111,000

Full time

14 days+

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Job summary

CPS Group (UK) Limited is seeking an experienced Atlassian/JSM Consultant to configure, optimise, and continuously improve a Jira Service Management Cloud platform. The role focuses on scalable governance, automation, and effective service delivery within a remote setup.

You will ensure JSM reliability, implement best practices, and help teams maximise platform value through governance and smart configuration.

Qualifications

Hands-on experience administering Atlassian Jira Service Management Cloud.
Strong understanding of JSM configuration, workflows, request types, portals, and forms.
Experience creating and managing automation rules.

Responsibilities

Configure and maintain Jira Service Management projects, workflows, and request types.
Design and implement automation rules to streamline service delivery.
Manage users, groups, roles, and permissions.
Maintain and support integrations including email, monitoring tools, identity platforms, and third-party services.
Ensure platform stability, performance, and operational reliability.
Configure and enhance portals, requests, forms, queues, and workflow processes.
Develop and maintain JQL queries, filters, dashboards, and reporting.
Troubleshoot platform issues using a structured analytical approach.
Create and maintain knowledge articles, technical documentation, and configuration records.