JIRA Developer

Global Banking School; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Workplace pension scheme

Tuition reimbursement

Flexible benefits

Perks@Work discounts

Wellbeing centre

Employee referral scheme

Discretionary annual bonus

Job summary

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery.

You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement across IT operations.

This role offers a comprehensive benefits package and opportunities for professional certification.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience administering or developing within JSM or ITSM tools.
• Strong ITIL knowledge and ITSM best practices.
• Experience with APIs and automation.
• Knowledge of AI tools governance in ITSM.
• Excellent problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
• Develop business rules, scripts, and APIs to support automation and integration.
• Integrate Jira Service Management with other enterprise tools via APIs.
• Ensure platform stability, security, and compliance with policies.
• Administer user accounts, roles, and permissions within JSM.
• Implement ITIL-based processes: Incident, Problem, Change, Service Request.
• Oversee incident management and change control processes.
• Maintain IT asset data and lifecycle using Jira asset management.

Skills

ITIL processes

API automation

Stakeholder management

Problem-solving

Communication

Jira/JSM administration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Jira Service Management (JSM)

APIs

Automation scripting

Job description

JOB TITLE: Jira Developer (Jira Service Management - JSM)

REPORTS TO TITLE: Product Manager

BUSINESS FUNCTION/ SUB-FUNCTION: MD Office / IT Systems

LOCATION: Manchester or Leeds

ROLE PURPOSE:

The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations.

ROLE and RESPONSIBILITIES:

Configuration & Customisation:

• Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
• Develop and maintain business rules, scripts, and APIs to support process automation and integration.
• Integrate Jira Service Management with other enterprise tools and systems through APIs.
• Ensure platform stability, security, and compliance with organizational policies.

Operations & Process Management:

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Administer user accounts, roles, and permissions within JSM.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within the ITSM platform.
• Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption.
• Ensure that changes are documented, tested, and implemented with minimal disruption.
• Maintain accurate IT asset data and track hardware and software lifecycle using Jira’s asset management capabilities.

Reporting & Continuous Improvement:

• Analyse data to identify trends and recommend process or system improvements.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide user support, guidance, and training on Jira Service Management features
• Promote collaboration and knowledge sharing within the GBS support service.

ESSENTIAL SKILLS and EXPERIENCE:

• Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field.
• Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar.
• Strong understanding of ITIL processes and ITSM best practices.
• Strong technical skills around API’s and related automation.
• Knowledge of AI Tools, Framework, governance, and ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Effective stakeholder and solution management.

DESIRABLE SKILLS and EXPERIENCE:

• ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.

WHAT WE OFFER:

• Salary dependent on experience
• 25 days annual leave, plus 8 public holiday
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

"I joined GBS in 2025 at a pivotal time in its journey towards excellence. Working to create the best learning environment for our students is a very exciting and rewarding exercise. Everyone in the organisation works together to make a huge difference to those who have not had access to higher education before." -(Professor Peter Flew, Vice Provost).