Savings Customer Service Officer – Fast-Paced Banking

Hampshire Trust Bank Plc; Greater London; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Discretionary annual bonus

Annual pay review

Private medical insurance

25 days annual leave

Cycle to work & Green car scheme

Enhanced family leave policies

Study support & professionalMembership

Interest-free season ticket loan

Résumé du poste

Hampshire Trust Bank is seeking a Customer Service Officer for its Savings Operations team. You will be the voice of HTB, handling inquiries via phone, email and secure message, and ensuring accurate processing across touchpoints.

The role requires a proactive, detail-oriented approach with strong communication skills and familiarity with banking systems. Competitive benefits and a supportive, team-driven environment are offered.

Qualifications

• Proven experience in customer service, ideally in financial services.
• Strong communication and interpersonal skills.
• Understanding of Consumer Duty, Treating Customers Fairly, and vulnerable customer needs.
• Familiarity with banking/CRM systems and Microsoft Office.
• Knowledge of savings products is a plus.
• Proactive, detail-oriented and adaptable mindset.
• Ability to thrive in a fast-paced, team-driven environment.

Responsabilités

• Handle inbound and outbound customer queries via phone, email and secure message.
• Manage customer calls to agreed service standards.
• Identify customer needs and deliver appropriate solutions.
• Support customers with online banking registration and usage.
• Update customer records and maintain accurate account information.
• Open and close accounts, process payments and perform KYC checks.
• Produce customer correspondence of a high standard.
• Identify vulnerable customers and provide appropriate support.
• Resolve customer complaints where possible and escalate when necessary.
• Support process improvements across the team.
• Maintain confidentiality and comply with internal policies and risk frameworks.

Connaissances

Customer service

Communication

CRM systems

Microsoft Office

Outils

Banking CRM

Description du poste

Hampshire Trust Bank is seeking a Customer Service Officer for its Savings Operations team. You will be the voice of HTB, handling inquiries via phone, email and secure message, and ensuring accurate processing across touchpoints.

The role requires a proactive, detail-oriented approach with strong communication skills and familiarity with banking systems. Competitive benefits and a supportive, team-driven environment are offered.