Savings Customer Journey Lead

Smart Recruitment; Saint Helier; Vor Ort; GBP 80.000 - 120.000; Vollzeit

Zusammenfassung

Smart Recruitment is seeking an experienced Customer Journey Lead – Savings to own the end-to-end savings journey and shape how customers interact with the organisation throughout their lifecycle. The role reports to the COO and spans retail and corporate segments across onboarding, funding, servicing, maturity, withdrawal and closure.

You will balance customer outcomes with operational efficiency, commercial priorities and regulatory requirements, guiding change from concept to implementation

Qualifikationen

• Experience within savings, deposits, banking operations or a related regulated financial services environment.
• Strong understanding of retail and corporate savings customer journeys.
• Demonstrable experience improving customer journeys, service design or operational processes.
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Experience delivering change from concept through to implementation.
• Degree-level education or equivalent professional experience.

Aufgaben

• Own and shape the end-to-end savings journey across customers, systems and teams.
• Lead customer experience design and communications for forms, docs and communications.
• Drive insight-led improvement using customer feedback and performance data.
• Deliver cross-functional change to improve customer outcomes and reduce friction.
• Measure performance and embed best practice across the savings lifecycle.
• Ensure governance, regulatory compliance and risk management are incorporated.

Kenntnisse

Analytical skills

Stakeholder management

Communication

Judgement

Process translation

Strategic delivery

Ausbildung

Degree-level education

Jobbeschreibung

Smart Recruitment is seeking an experienced Customer Journey Lead – Savings to own the end-to-end savings journey and shape how customers interact with the organisation throughout their lifecycle. The role reports to the COO and spans retail and corporate segments across onboarding, funding, servicing, maturity, withdrawal and closure.

You will balance customer outcomes with operational efficiency, commercial priorities and regulatory requirements, guiding change from concept to implementation