Saturday Receptionist

Home Instead; West of England; On-site; GBP 18,000 - 21,000; Full time

Job summary

Home Instead is seeking a friendly receptionist to be the first point of contact for clients, families, Care Professionals, and the public. You will help create a welcoming, professional office experience and provide administrative support to the team.

The role involves handling enquiries, welcoming visitors, keeping records, and assisting with recruitment, training, and care operations. Some holiday cover may be required, with opportunities to join a dedicated home care team.

Qualifications

• Friendly, approachable, and confident communicating with people from all backgrounds.
• Highly organised with excellent attention to detail.
• Proficient in Microsoft Office and general IT systems.
• Able to work independently and manage workload effectively.
• Reliable, flexible, and willing to provide additional holiday cover when needed.
• Passionate about delivering excellent customer service.
• Willing to complete an Enhanced DBS.
• Reception, administration, or customer service experience is beneficial.

Responsibilities

• Answering telephone and email enquiries professionally and efficiently.
• Welcoming visitors and ensuring a positive first impression of Home Instead.
• Providing administrative support to the office team.
• Maintaining accurate records and documentation.
• Supporting recruitment, training, and care operations with general administration tasks.
• Assisting with office coordination and scheduling activities where required.
• Providing additional cover during annual leave and planned staff absences.

Job description

Job Description

As the first point of contact for clients, families, Care Professionals, and members of the public, you will play a key role in creating a welcoming and professional experience for everyone who contacts our office.

Key Tasks

• Answering telephone and email enquiries professionally and efficiently
• Welcoming visitors and ensuring a positive first impression of Home Instead
• Providing administrative support to the office team
• Maintaining accurate records and documentation
• Supporting recruitment, training, and care operations with general administration tasks
• Assisting with office coordination and scheduling activities where required
• Providing additional cover during annual leave and planned staff absences

Ideal Candidate

• Friendly, approachable, and confident communicating with people from all backgrounds
• Highly organised with excellent attention to detail
• Proficient in Microsoft Office and general IT systems
• Able to work independently and manage your workload effectively
• Reliable, flexible, and willing to provide additional holiday cover when needed
• Passionate about delivering excellent customer service
• Willing to complete an Enhanced DBS
• Previous reception, administration, or customer service experience would be beneficial.

If you are looking for a rewarding role where your organisational skills, professionalism, and friendly personality can make a real difference, we would love to hear from you.

Additional Information

What happens next?

• As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
• We will arrange an interview with you
• If you’re successful, you can be working with us ASAP

Congratulations! You’ll then be part of our fantastic care team here at Home Instead