Saturday Library Assistant - Friendly Customer Service

EMEA3 Recruitment; Horsham; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Programme

Training and development opportunities

Local government pension scheme

Job summary

West Sussex Libraries is hiring a Saturday Library Assistant in Horsham to provide excellent customer support and help visitors access resources. The role focuses on welcoming customers, assisting with self-service systems, and keeping the library well-organised and safe.

You will join a busy, friendly team that serves diverse ages and backgrounds in a central Horsham location. The position is permanent, 7 hours per week on Saturdays, with a salary of £13.28 per hour (£25,614 per year) pro rata

Qualifications

• GCSEs including Maths and English, or equivalent experience.
• Experience working collaboratively within a team to complete tasks.
• Digital skills to assist customers and navigate emails, websites and eLibrary.
• Strong communication and customer service to engage with the public.
• Excellent numeracy and literacy to organise resources and process payments.
• Ability to meet deadlines such as shelving books promptly.

Responsibilities

• Accurately shelve, organise and maintain library stock.
• Deliver excellent customer service in person, by phone and email.
• Assist customers with self-service and guide on library services.
• Input information into the library management system.
• Resolve routine queries with sound judgement and proactivity.
• Help create a safe, welcoming environment by reporting safety concerns.
• Collaborate with colleagues for day-to-day library operations.

Skills

GCSEs including Maths and English

Team collaboration

Digital skills for customer support

Communication skills

Numeracy and literacy

Deadline management

Education

4 GCSEs (9-4 / A-C) including Maths and English

Job description

West Sussex Libraries is hiring a Saturday Library Assistant in Horsham to provide excellent customer support and help visitors access resources. The role focuses on welcoming customers, assisting with self-service systems, and keeping the library well-organised and safe.

You will join a busy, friendly team that serves diverse ages and backgrounds in a central Horsham location. The position is permanent, 7 hours per week on Saturdays, with a salary of £13.28 per hour (£25,614 per year) pro rata