Weekend Library Assistant: Serve Readers & Community

West Sussex County Council; Horsham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

Local government pension scheme

Employee discounts

Job summary

West Sussex Libraries are seeking a friendly Saturday Library Assistant for Horsham Library to deliver excellent customer service, help visitors access resources, and keep daily operations running smoothly.

You will assist with self-service, guide users, shelve stock, and support colleagues in a busy, welcoming branch. A commitment to inclusivity and community engagement is essential.

Qualifications

• 4 GCSEs with 9-4 / A-C passes including Maths and English.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to assist customers, including navigating emails and the library website/eLibrary.
• Strong communication and customer service skills.
• Excellent numeracy and literacy to organise resources and process payments at the helpdesk.
• Able to meet deadlines such as shelving books promptly.

Responsibilities

• Accurately shelve, organise and maintain library stock so resources are easy to find.
• Deliver excellent customer service in person, by telephone and via email.
• Support customers in using self-service and library services.
• Input information into the library management system.
• Resolve routine customer queries with sound judgement and a proactive approach.
• Help create a safe, welcoming environment by reporting health and safety concerns.
• Collaborate with colleagues for smooth day-to-day library operations.

Skills

Customer service

Communication

Digital skills

Teamwork

Numeric literacy

Education

GCSEs including Maths and English

Tools

Library management system

Job description

West Sussex Libraries are seeking a friendly Saturday Library Assistant for Horsham Library to deliver excellent customer service, help visitors access resources, and keep daily operations running smoothly.

You will assist with self-service, guide users, shelve stock, and support colleagues in a busy, welcoming branch. A commitment to inclusivity and community engagement is essential.