Saturday Library Assistant: Customer Service & Tech Help

West Sussex County Council; Horsham; On-site; GBP 4,800 - 5,200; Part time

Benefits offered by this job

Employee Assistance Programme

Training and development opportunities

25 days annual leave pro rata

Job summary

West Sussex Libraries is hiring a Saturday Library Assistant at Horsham Library to provide exceptional customer support and help visitors access resources. The role focuses on delivering friendly service, assisting with the self-service system and ensuring the library runs smoothly on Saturdays.

The position requires 4 GCSEs including Maths and English, strong teamwork, and good digital, numeracy and literacy skills.

Qualifications

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Excellent numeracy and literacy skills to organise resources alphabetically and numerically, as well as to process payments for books at the helpdesk.
• Able to meet set deadlines such as organising and shelving books in a timely manner.

Responsibilities

• Accurately shelve, organise and maintain library stock, ensuring resources are easy to find and accessible to customers.
• Deliver excellent customer service, responding to enquiries in person, by telephone and via email.
• Support customers in using self-service system and provide guidance on library services and procedures.
• Input straightforward information into the library management system.
• Resolve routine customer queries confidently, using sound judgement and a proactive approach.
• Help create a safe, welcoming and inclusive environment by identifying and reporting health and safety concerns.
• Work collaboratively with colleagues to ensure the smooth day-to-day running of the library.

Skills

Customer service

Teamwork

Digital skills

Communication

Numeracy and literacy

Deadline adherence

Education

GCSEs including Maths & English

Equivalent qualification/experience

Job description

West Sussex Libraries is hiring a Saturday Library Assistant at Horsham Library to provide exceptional customer support and help visitors access resources. The role focuses on delivering friendly service, assisting with the self-service system and ensuring the library runs smoothly on Saturdays.

The position requires 4 GCSEs including Maths and English, strong teamwork, and good digital, numeracy and literacy skills.