SARC Operations Lead – East Midlands

Mountain Healthcare Ltd; Nottingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Mountain Healthcare Ltd seeks an Operations Lead to provide compassionate, patient-centred care and strong leadership for SARC contracts in the East Midlands. You will manage senior stakeholders, uphold quality standards, and ensure KPIs are met while maintaining visibility with staff, NHS England, the Police, and patients.

The role involves coordinating multi-disciplinary teams and being available for ad hoc on-site crisis work at least two days per week, contributing to continued service

Qualifications

• Experience leading staff in clinical or health service settings.
• Strong stakeholder management and relationship-building skills.
• Commitment to quality standards and patient-centred care.
• Ability to respond to crises on-site as needed.

Responsibilities

• Provide effective leadership to all staff in SARC contracts in the East Midlands.
• Manage the client relationship with senior client stakeholders, ensuring satisfaction and identifying growth opportunities.
• Maintain a highly visible presence to staff, NHSE & Police, and patients.
• Act as a role model by leading on developing and embedding quality standards in line with policy and regulators.
• Ensure high quality, evidence-based, patient-focused care is provided to all patients.
• Ensure client and company KPIs are met and reported on as required.
• Oversee rotas to ensure compliance with client KPIs.
• Promote cohesive working relationships between all staff, including HCPs, FMEs and external stakeholders.
• On-site crisis work on a ad hoc basis, expected at least 2 days a week.

Job description

Mountain Healthcare Ltd seeks an Operations Lead to provide compassionate, patient-centred care and strong leadership for SARC contracts in the East Midlands. You will manage senior stakeholders, uphold quality standards, and ensure KPIs are met while maintaining visibility with staff, NHS England, the Police, and patients.

The role involves coordinating multi-disciplinary teams and being available for ad hoc on-site crisis work at least two days per week, contributing to continued service