SARC Operations Lead - East Midlands - 24 Hrs

Mountain Healthcare; Arnold; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Car allowance

Job summary

Mountain Healthcare is seeking an Operations Lead to oversee SARC contracts across the East Midlands. The role focuses on compassionate leadership, staff development, and delivering high-quality, patient-centered care across multiple locations.

You will manage relationships with NHSE, police, and partners, ensuring KPIs are met while embedding quality standards. Some travel and on-site crisis work (~2 days/week) are expected.

Qualifications

• Management experience leading teams.
• Experience with safeguarding children and adults.
• Autonomous working and strong communication.

Responsibilities

• Provide effective leadership to all staff in SARC contracts in the East Midlands.
• Manage client relationships with senior stakeholders and identify growth opportunities.
• Maintain a visible presence to staff, NHSE, Police and patients.
• Lead on developing and embedding quality standards per MHL policy.
• Ensure high quality, evidence-based, patient-focused care.
• Ensure KPIs are met and reported.
• Oversee staff rotas and ensure KPI compliance.
• Promote cohesive working relationships with staff and external stakeholders.
• Be prepared to work on site ad hoc as a crisis worker (2 days/week).

Skills

Leadership

Staff management

Microsoft Office

Safeguarding

UK driving licence

DBS and Police vetting

Attention to detail

Change management

Communication

Organisation

Tools

Word

Excel

SharePoint

Job description

About The Role

Location: East Midlands.

The base location will be the closest to the successful candidate's home. Working predominantly in the East Midlands with some ad hoc working expected across the West Midlands.

• Millfield House SARC, Derby – DE55 7BU
• Spring Lodge SARC, Lincoln, -LN2 4DR

About The Role

Location: East Midlands. The base location will be the closest to the successful candidate's home. Working predominantly in the East Midlands with some ad hoc working expected across the West Midlands.

• Topaz Centre SARC, Nottingham – NG5 6FZ
• Millfield House SARC, Derby – DE55 7BU
• Juniper Lodge SARC, Leicester – LE3 6RJ
• Spring Lodge SARC, Lincoln, -LN2 4DR

Salary: £27,600 per annum (Pro rata £46,000 per annum based on 40 hours FTE per week) plus £3,000 car allowance.

Fixed Term/Secondment : 9 months term

Hours: 24 hours per week

Shift patterns: Monday - Friday, 9am-5pm. Some degree of flexibility required dependent on service needs, some weekend work may be required.

Job Opportunity

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.

As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.

Key Responsibilities Will Include

• Provide effective leadership to all staff in SARC contracts in the East Midlands.
• To manage the client relationship with senior client stakeholders – ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
• To maintain a highly visible presence to staff, NHSE & Police, and patients.
• To act as a role model – leading on developing and embedding quality standards – in line with MHL policy and our regulators.
• To ensure that high quality, evidence based, patient focused care is provided to all patients.
• To ensure all client and company KPIs are met and reported on as required.
• To oversee the rotas – ensuring compliance with client KPIs
• To promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders
• The requirement to work ad hoc as a crisis worker, would be expected on site at least 2 days a week.

Essential Skills Required

• Previous management experience (leadership and management of teams)
• Robust skills in Microsoft office including Word, Excell, SharePoint, etc.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding of confidentiality.Experience of autonomous working.
• Whilst the position may be based from one location, additional travel will be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required.
• Knowledge of the Criminal Justice / Healthcare sector.
• Attention to Detail.
• Change management and continuous improvement experience, including undertaking audits
• Excellent verbal and written communication skills
• Strong organisational skills

Desirable Skills Required

• Experience of line management of staff
• A formal supervisory or management qualification or equivalent experience
• Awareness of financial/budgetary management and business planning
• Worked within a SARC setting