SARC Operations Lead - East Midlands - 24 Hrs

Mountain Healthcare Ltd; Nottingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Mountain Healthcare Ltd seeks an Operations Lead to provide compassionate, patient-centred care and strong leadership for SARC contracts in the East Midlands. You will manage senior stakeholders, uphold quality standards, and ensure KPIs are met while maintaining visibility with staff, NHS England, the Police, and patients.

The role involves coordinating multi-disciplinary teams and being available for ad hoc on-site crisis work at least two days per week, contributing to continued service

Qualifications

• Experience leading staff in clinical or health service settings.
• Strong stakeholder management and relationship-building skills.
• Commitment to quality standards and patient-centred care.
• Ability to respond to crises on-site as needed.

Responsibilities

• Provide effective leadership to all staff in SARC contracts in the East Midlands.
• Manage the client relationship with senior client stakeholders, ensuring satisfaction and identifying growth opportunities.
• Maintain a highly visible presence to staff, NHSE & Police, and patients.
• Act as a role model by leading on developing and embedding quality standards in line with policy and regulators.
• Ensure high quality, evidence-based, patient-focused care is provided to all patients.
• Ensure client and company KPIs are met and reported on as required.
• Oversee rotas to ensure compliance with client KPIs.
• Promote cohesive working relationships between all staff, including HCPs, FMEs and external stakeholders.
• On-site crisis work on a ad hoc basis, expected at least 2 days a week.

Job description

The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.,

• Provide effective leadership to all staff in SARC contracts in the East Midlands.
• To manage the client relationship with senior client stakeholders - ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
• To maintain a highly visible presence to staff, NHSE & Police, and patients.
• To act as a role model - leading on developing and embedding quality standards - in line with MHL policy and our regulators.
• To ensure that high quality, evidence based, patient focused care is provided to all patients.
• To ensure all client and company KPIs are met and reported on as required.
• To oversee the rotas - ensuring compliance with client KPIs
• To promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders
• The requirement to work ad hoc as a crisis worker, would be expected on site at least 2 days a week.
  Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.