SAP Support Analyst

Harrods; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Harrods is seeking an SAP Support Analyst to join their IT team, focusing on delivering exceptional support for SAP applications. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to customer service excellence.

Qualifications

• Delivery of SAP service to users; experience in SAP SD, MM, WM, EWN, CAR, FICO modules.
• Excellent communication skills and problem-solving aptitude.
• Strong customer service focus and ability to work with minimal supervision.

Responsibilities

• Support team lead in service delivery and resolution of SAP application issues.
• Ensure end-user documentation is up-to-date.
• Participate in system and operational changes.

Skills

Problem-solving

Communication

Customer Service

Job description

Harrods Hammersmith, England, United Kingdom

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We are looking for an SAP Support Analyst to join our IT team here at Harrods. You will be responsible for providing support services to the Harrods business for SAP application users

About The Role

In this role you will be required to support the team lead in delivering high-level service and resolution of SAP applications, Integrations and third party application issues raised by the business users, ensuring services are delivered within the agreed SLAs or better.

You will also;

• Ensuring end-user process documentation is kept up to date
• Support and triage of Service Requests and assignment to the SAP Applications team or other IT resources to resolution, delivering the same good IT service
• Participate in business readiness for system and operational changes as required to support the team lead
• Provide root cause analysis on tickets and actively promote solutions to reduce support tickets
  
  

About You

The successful candidate will have previous delivery of SAP service to all SAP users as well as previous experience in cross-modular functions, SAP modules: SD, MM, WM, EWN, CAR, FICO. It is important that you have excellent problem-solving skills required, ability to deep dive into different modules of SAP to identify the root cause of defects

You will also have the following;

• Excellent communication skills along with a proven ability to influence outcomes in an effective manner
• Highly professional individual, willing to take ownership of problems and provide workable solutions
• Strong customer service focus when dealing with both internal and external parties
• Ability to perform duties effectively with minimum supervision and guidance
  
  

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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