SAP SuccessFactors HR Systems Analyst (Global Support)

Consortium; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical

Life assurance

Critical illness cover

Health assessments

Cycle to work

Online GP

Discounted gym memberships

Electric vehicle scheme

Job summary

Bird & Bird is seeking an HR Systems Analyst to support PeopleConnect (SAP SuccessFactors). You will manage incidents, deliver HR reporting, analyze data and provide system support to HR stakeholders and global teams.

You'll gain expertise in SAP SuccessFactors, HR reporting and analytics while contributing to continuous improvement across the firm. The role involves collaboration with HR stakeholders and colleagues across time zones.

Qualifications

• Experience in HR systems administration and support.
• Understanding of core HR processes, data structures and how technology supports them.
• Experience investigating HR system issues and responding to user queries and support requests.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Strong reporting and data analysis skills, with experience using Excel and other reporting tools to create and maintain reports.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Willingness to develop knowledge and expertise in SAP SuccessFactors and related HR technologies.
• Experience administering or supporting SAP SuccessFactors (desirable)

Responsibilities

• Manage and resolve HR system incidents, requests and queries, escalating issues where appropriate.
• Investigate and troubleshoot system issues, identifying effective solutions and supporting system stability.
• Provide support and guidance to HR users and stakeholders on PeopleConnect processes and functionality.
• Maintain system data, structures, configuration and documentation, ensuring accuracy and compliance with governance standards.
• Produce, maintain and analyse reports and dashboards using SAP SuccessFactors, Power BI and other reporting tools.
• Support reporting, data validation and data quality activities to ensure accurate and reliable people data.
• Gather and document business requirements, supporting system enhancements and continuous improvement initiatives.
• Develop and execute testing activities, including test plans, system testing and user acceptance testing.
• Support SAP SuccessFactors releases, system changes and enhancements, ensuring successful implementation and adoption.
• Build effective relationships with stakeholders, HR teams and service providers, contributing to process improvements, knowledge sharing and the ongoing optimisation of PeopleConnect.

Skills

HR systems administration

Data analysis

Stakeholder collaboration

Problem solving

Communication

Tools

SAP SuccessFactors

Power BI

Excel

Job description

Bird & Bird is seeking an HR Systems Analyst to support PeopleConnect (SAP SuccessFactors). You will manage incidents, deliver HR reporting, analyze data and provide system support to HR stakeholders and global teams.

You'll gain expertise in SAP SuccessFactors, HR reporting and analytics while contributing to continuous improvement across the firm. The role involves collaboration with HR stakeholders and colleagues across time zones.