SAP Service Delivery Manager - Location Flexible

retailsolutions UK; England; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the SAP domain seeks an experienced SAP Service Delivery Manager to ensure high-quality service delivery across its customer base in England. The role encompasses stakeholder management, incident resolution, compliance, and driving improvement initiatives. Ideal candidates will possess a solid background in SAP services, coupled with strong communication and leadership skills.

Benefits

Opportunity to work with cutting-edge SAP technologies.

Supportive and inclusive company culture.

Competitive salary and benefits package.

Career growth and training opportunities.

Qualifications

• 7+ years of experience in SAP service management or related role.
• Strong knowledge of ITIL practices and service management frameworks.
• PMP, ITIL, or SAP certifications are a plus.

Responsibilities

• Ensure effective and timely delivery of SAP services meeting SLAs and KPIs.
• Oversee resolution of SAP-related incidents and problems.
• Coordinate SAP change requests, patches, and upgrades with minimal disruption.

Skills

Stakeholder Management

Incident & Problem Management

Service Delivery

Compliance & Security

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

SAP Service Delivery Manager - Location Flexible

England, United Kingdom

SAP Service Delivery Manager - Location Flexible

retailsolutions UK England, United Kingdom

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Department: SAP Application Management Services

Reports To: Head of Support

Employment Type: Full-Time

Job Overview:

We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.

Key Responsibilities:

Service Delivery Oversight

• Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.

Stakeholder Management

• Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.

Incident & Problem Management

• Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.

Change & Release Management

• Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.
• Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.

Compliance & Security

• Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.
• Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in SAP service management or a related role.
• Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
• Strong knowledge of ITIL practices and service management frameworks.
• Excellent communication, organizational, and leadership skills.
• Experience with vendor management.
• PMP, ITIL, or SAP certifications are a plus.

Preferred Skills:

• Familiarity with agile and DevOps principles.
• Ability to manage multi-site or global SAP operations.
• Experience in retail sector.

Why Join Us?

• Opportunity to work with cutting-edge SAP technologies.
• Supportive and inclusive company culture.
• Competitive salary and benefits package.
• Career growth and training opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

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