SAP IT Business Analyst

Yorkshire Water; West Yorkshire; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary (£48,000 - £60,000)

Pension scheme

Annual incentive bonus

Health benefits

Job summary

Yorkshire Water is seeking a skilled SAP Business Analyst to join the IT SAP team. The role supports delivery of innovative technology solutions, shaping how we serve customers with reliable water services.

You will collaborate with stakeholders, capture requirements, and drive improvements across SAP S/4HANA and related systems. The position offers hybrid working and a clear progression path within the organisation.

Qualifications

• Analytical thinker with strong problem-solving skills.
• Proven ability to manage stakeholders and communicate across levels.
• Experience working in Agile delivery environments; able to drive requirements.
• Familiarity with Azure DevOps, JIRA, Visio and Confluence.

Responsibilities

• Lead Business Analysis activities across multiple change initiatives, delivering clear requirements for software and cloud-based solutions.
• Translate business needs into actionable requirements, including UI designs, data models, and process changes.
• Apply Requirements Engineering techniques to elicit, validate, document, and trace requirements.
• Gather business requirements using interviews, workshops, surveys, and collaborative sessions.
• Create AS-IS and TO-BE process models; perform gap analysis and support transition planning.
• Build strong relationships with stakeholders and maintain clear communication throughout delivery.
• Facilitate and support User Acceptance Testing to ensure solutions meet requirements.
• Collaborate with project teams to deliver fit-for-purpose solutions aligned with business goals.
• Identify opportunities for continuous improvement of processes and systems.
• Ensure delivered solutions provide measurable business value and meet operational and strategic needs.

Skills

Analytical thinking

Stakeholder management

Agile delivery

Communication

Education

BCS Business Analysis or Lean Six Sigma

Tools

Azure DevOps

JIRA

Microsoft Visio

Confluence

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£48,000 - £60,000)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the SAP Business Analyst progression plan
• 25 days annual leave plus bank holidays – plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working (1-2 days in the office a week – Bradford/Leeds

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for an SAP Business Analyst to join the IT SAP team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The IT SAP team are a key part of how we plan to meet the changing expectations of customers and regulators.

Join us at an exciting time of transformation, where you'll play a key role in shaping how we deliver change across the business. As a Business Analyst, you'll collaborate with stakeholders at all levels, uncover opportunities for improvement, and help deliver innovative technology solutions that make a real impact. If you're a proactive problem-solver who thrives on turning ideas into outcomes and wants to influence meaningful change in a supportive, forward-thinking environment, we'd love to hear from you.

Where you fit in:

As our SAP Business Analyst, you will:

• Lead Business Analysis activities across multiple change initiatives, delivering high-quality requirements specifications for bespoke software, third-party applications, and cloud-based solutions.
• Translate business needs into clear, actionable requirements, including user interface (UI) designs, data models, business process changes, and system interface specifications.
• Apply best practice Requirements Engineering techniques, ensuring effective elicitation, analysis, validation, documentation, and traceability of requirements throughout the project lifecycle.
• Gather and define business requirements using a range of elicitation methods, including stakeholder interviews, workshops, surveys, and collaborative sessions.
• Produce and maintain AS-IS and TO-BE business process models, conducting gap analysis to identify improvements and support transition planning.
• Build and manage strong relationships with stakeholders at all levels, ensuring effective communication and engagement throughout project delivery.
• Facilitate and support User Acceptance Testing (UAT), ensuring solutions are thoroughly tested and meet agreed business requirements.
• Work closely with project teams to deliver effective, fit-for-purpose solutions that align with business objectives and drive positive change.
• Support continuous improvement initiatives by identifying opportunities to enhance processes, systems, and ways of working.
• Ensure delivered solutions provide measurable business value and meet both operational and strategic requirements.

What skills & qualifications you will need:

• A naturally curious and analytical thinker who enjoys uncovering insights, solving complex problems and translating business needs into impactful solutions.
• Confident building strong relationships and influencing stakeholders at all levels, bringing people together to drive positive change.
• Passionate about technology and innovation, with an interest in how digital solutions can improve processes and deliver real business value.
• To thrive in a fast-paced environment with the ability to manage priorities effectively and adapt to changing business needs.
• Highly organised, detail-oriented and committed to delivering high-quality outcomes.
• A proactive and self-motivated individual with the confidence to take ownership, challenge the status quo and drive initiatives forward.
• Committed to continuous learning and development, with a desire to grow expertise and share knowledge with others.
• Previous experience using Azure DevOps and/or JIRA, with confidence working in agile delivery environments.
• Experience using Microsoft Visio to bring processes and ideas to life through clear visual documentation.
• Experience within the water, wastewater or wider utilities sector would be advantageous.
• Knowledge of SAP S/4HANA would be beneficial.
• A recognised Business Analysis qualification (such as BCS Business Analysis or Lean Six Sigma) would be welcomed.
• Experience using Atlassian Confluence would be an advantage.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! Do we sound like your cup of tea?

The closing date for this role is the 1st of September 2026.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.