Lead Business Analyst - Water

Yorkshire Water; West Yorkshire; Hybrid; GBP 50,622 - 63,277; Full time

Benefits offered by this job

Annual bonus up to £1000

12% company pension contribution

25 days annual leave plus bank holidays

Development opportunities

Health cash plan options

Job summary

Yorkshire Water is seeking a Lead Business Analyst - Water to join their IT team, focusing on delivering exceptional customer service and environmental stewardship. The position offers a competitive salary of £50,622 - £63,277 and numerous benefits such as an annual bonus and pension contributions.

Located in West Yorkshire with a hybrid working model, the role involves leading a team and managing strategic initiatives to enhance the organization’s technological capabilities. Candidates with a strong background in business analysis and stakeholder engagement are encouraged to apply.

Qualifications

• Experience leading change initiatives across SAP, CRM, and/or GIS programmes.
• Strong interpersonal, written, and verbal communication skills.
• Ability to influence and engage senior management and stakeholders.

Responsibilities

• Lead requirements gathering for high-impact initiatives.
• Manage a team of Business Analysts with guidance.
• Ensure IT solutions align with business goals.

Skills

Stakeholder engagement

Business change facilitation

Agile methodologies

Problem-solving

Organizational skills

Tools

SAP

CRM

GIS

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£50,622 -£63,277)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Lead Business Analyst – Water progression plan
• 25 days annual leave plus bank holidays – plus an extra 2 wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: West Yorkshire / Hybrid Working (1-2 days in the office a week. This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future.)

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Lead Business Analyst - Water to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The IT function is a key part of how we plan to meet the changing expectations of customers and regulators.

Yorkshire Water is making significant investments in technology to enhance resource management and customer service. The Lead Business Analyst will play a pivotal role in driving business change while building technical and data capability. The Water E2E programme is our flagship ERP initiative, spanning SAP, CRM, GIS, and other integrated systems supporting workforce operations and the end-to-end customer journey.

Where you fit in:

As our Lead Business Analyst - Water, you will:

• Lead scoping, requirements gathering, and prioritisation for high-impact, strategic initiatives.
• Lead and develop a team of up to 10 Business Analysts, offering clear support and guidance.
• Facilitate business change by translating requirements into actionable specifications for IT and operational solutions.
• Influence senior leadership to embrace process and organisational transformation.
• Build deep expertise in business processes and operating models to identify opportunities for sustainable improvement.
• Secure stakeholder and customer sign-off for change and IT-related requirements.
• Demonstrate strong commercial awareness and strategic thinking.
• Collaborate with stakeholders to develop and deliver implementation plans across systems, processes, and behaviours.
• Select and apply the most effective business analysis tools, techniques, and methodologies (including predictive and agile approaches).
• Define and maintain organisational standards for requirements management.
• Use industry-recognised techniques to elicit business needs and resolve conflicting requirements.
• Ensure IT solutions deliver maximum value and align with business goals.
• Champion innovation and communicate the value of IT across the organisation.
• Contribute to IT contingency and security planning in line with business continuity.
• Build and maintain strong relationships with external partners to influence strategic roadmaps and ensure value for money.
• Uphold professional standards and corporate values, continuously improving technical solutions.
• Drive governance and secure business commitment through formal requirements sign-off.
• Define service level agreement specifications where appropriate.
• Provide post-implementation support to ensure benefits are realised and sustained.
• Maintain high standards of knowledge and capability within the Business Analysis Centre of Excellence.
• Lead and inspire the Business Analysis Community of Practice.

What skills & qualifications you will need:

• Build and maintain influential relationships with internal and external stakeholders, including senior management, suppliers, and partners.
• Demonstrate a curious and questioning mindset, always seeking deeper understanding.
• Show a strong commitment to learning, personal growth (for self and others), and continuous improvement.
• Communicate effectively with excellent interpersonal, written, and verbal skills.
• Highly motivated and self-sufficient, with a clear sense of purpose and a proactive approach to responsibility and ownership.
• Capable of independently managing issues and projects on behalf of the leadership team.
• Make decisions that contribute to organisational goals and impact financial performance.
• Influence others effectively to drive activity completion and outcomes.
• Possess strong organisational and personal time management skills.
• Experience leading change initiatives across SAP, CRM, and/or GIS programmes
• Embody a customer-first mindset and consistently delivers high-quality service. Holds a broad understanding of business operations alongside deep specialist expertise; handles complex tasks involving technical, financial, and quality dimensions.
• Apply advanced problem-solving skills to identify root causes and recurring patterns.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in Business Analysis – Water and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application.

We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

The closing date for this role is the 2nd of June 2026.