SAP Grief Analyst

Caterpillar; Earl Shilton; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

27 days annual leave

Bonus

Contributory pension scheme

Contributory share scheme

Private health care

EV car lease

Job summary

Caterpillar is seeking an SAP Grief Analyst to develop specialist SAP knowledge and become the subject matter expert for the SAP function. You will support training, user readiness and deployment activities during Go-Live and transition to the Grief Team to resolve process exceptions and drive sustainable improvements.

Responsibilities include owning SAP grief investigations, root-cause analysis, delivering end-user training, and partnering with stakeholders to ensure operational excellence and

Qualifications

• Strong working knowledge in SAP or related logistics/ERP processes.
• Ability to investigate and resolve SAP grief and process exceptions.
• Experience coaching and training users to achieve Go-Live readiness.

Responsibilities

• Own the investigation and resolution of SAP grief, exceptions and process-related issues, ensuring timely and effective outcomes.
• Analyse root causes, identify gaps, and implement corrective actions to prevent recurrence.
• Deliver training, coaching and user support to build SAP capability and Go-Live readiness.
• Drive continuous improvement through exception trend analysis and standardisation of ways of working.
• Partner with stakeholders to deliver sustainable solutions and improve operational performance.
• Act as a trusted SAP SME, maintain governance and documentation while promoting best practice.

Skills

Functional Expertise

Problem Solving

Continuous Improvement

User Development

Tools

SAP

ERP systems

Microsoft 365

Job description

As an SAP Grief Analyst , you will develop specialist SAP knowledge and become a subject matter expert within your functional area. During the implementation phase, you will support training, user readiness and deployment activities to prepare the business for SAP Go-Live. Following deployment, you will transition into the Grief Team, investigating and resolving process exceptions, identifying root causes, supporting end users and driving sustainable process improvements that ensure efficient, compliant and effective business operations. Phased Delivery Model:

• Phase 1: Build (Aug-Dec 2026 | Day Shift) Develop capability through blended learning (digital, classroom, and practical application). Create consistent training materials, standard work, and process documentation aligned to business needs.
• Phase 2: Deliver (Jan-May 2027 | Multi-Shift) Deliver structured end-user training across all shifts, ensuring readiness ahead of Go-Live. Provide active support during rollout and hyper care.
• Phase 3: Sustain (Post Go-Live | Multi-Shift)

Transition into the SAP Grief Analyst role within the Grief Team , acting as a subject matter expert for SAP by resolving process exceptions, supporting users, driving process improvements, and ensuring operational excellence through sustainable solutions and standardised ways of working.

What You Will Do:

• Own the investigation and resolution of SAP grief, exceptions and process-related issues, ensuring timely and effective outcomes.
• Analyse root causes, identify process and knowledge gaps, and implement corrective actions to prevent recurrence.
• Deliver training, coaching and user support to build SAP capability, process understanding and Go-Live readiness.
• Drive continuous improvement through exception trend analysis, process optimisation and standardisation of ways of working.
• Partner with stakeholders, process owners and support teams to deliver sustainable solutions and improve operational performance.
• Act as a trusted SAP subject matter expert, maintaining governance controls, standard work and issue-resolution documentation while promoting process compliance and best practice.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

What You Can Demonstrate:

• Functional Expertise: Demonstrates strong working knowledge in at least one of the following areas: logistics processes, material movements, warehouse management, or inventory transactions. Understands the day-to-day activities, system transactions and business processes within their area, and how they support accurate and efficient operations.
• Problem Solving: Investigates SAP and process exceptions, identifies root causes using data and operational insight, and implements effective corrective actions that prevent recurrence and maintain operational performance.
• Continuous Improvement: Uses data, trend analysis and operational insights to identify opportunities, improve processes, reduce recurring issues and deliver sustainable business improvements.
• User Development: Supports others through coaching, training and knowledge sharing, helping users build capability, adopt standard processes and work effectively within SAP.

What You May Have:

• Logistics & Supply Chain Knowledge: Knowledge of logistics, warehouse, material flow or inventory processes and how they support day-to-day operations.
• Systems & Data Literacy: Confident using SAP, ERP systems and Microsoft 365 tools to process information, analyse data and support operational decision-making.
• Attention to Detail: Produces accurate work, maintains quality records and follows established processes and controls consistently

Just a quick heads-up: We start reviewing applications as soon as they come in, so if you're interested, don't wait too long! We may close the advert early if we feel we've got a strong pool of potentially suitable applicants.

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., Caterpillar is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments - Construction Industries, Resource Industries, and Energy & Transportation - and providing financing and related services through our Financial Products segment. Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It's your time and talent, make it count., There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits :

• 27 days annual leave + bank holidays
• opportunity to buy additional holiday
• bonus
• contributory pension scheme - Caterpillar will double the employee's contribution up to 10%
• contributory share scheme - Caterpillar will match 50% of the employee's contribution
• Employee Support Networks - join groups that offer support, connection , and a sense of community
• optional flexible benefits including access to private health and dental care plans
• EV car lease etc