SAP Grief Analyst

Caterpillar Financial Services Corporation; Desford; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

27 days annual leave

Bank holidays

Bonus

Contributory pension scheme

Employee Support Networks

Flexible benefits (EV car lease etc)

Job summary

Caterpillar Inc. in Desford, England, seeks an SAP Grief Analyst to develop SAP expertise, support training and Go-Live readiness, and drive improvements across the Grief Team. You will resolve SAP grief, analyze root causes, and partner with stakeholders to enhance operational performance.

The role focuses on ensuring compliant, efficient business operations and sustainable solutions, working across multi-shift delivery during phased rollout and sustainment.

Qualifications

• Knowledge of logistics processes, material movements, warehouse management or inventory transactions.
• Strong problem-solving skills to analyze SAP grief and related issues.
• Ability to drive continuous improvement and coach users in SAP readiness.

Responsibilities

• Own the investigation and resolution of SAP grief, exceptions and process-related issues.
• Analyse root causes, identify gaps, and implement corrective actions to prevent recurrence.
• Deliver training, coaching and user support to build SAP capability and Go-Live readiness.
• Drive continuous improvement through exception trend analysis and standardisation of processes.
• Partner with stakeholders to deliver sustainable solutions and improve operational performance.
• Act as SAP subject matter expert, maintaining governance controls and documentation.

Skills

logistics processes

material movements

warehouse management

inventory transactions

Problem Solving

Continuous Improvement

User Development

Tools

SAP

ERP systems

Microsoft 365

Job description

Operations

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: SAP Grief Analyst
Salary: £35,247.92 - £39,071.50 when role objectives are reached

Location: Desford, Leicestershire

Contract: Full-time & permanent

Hours: 37.50 - multi-shift pattern

The Opportunity

As an SAP Grief Analyst, you will develop specialist SAP knowledge and become a subject matter expert within your functional area. During the implementation phase, you will support training, user readiness and deployment activities to prepare the business for SAP Go-Live. Following deployment, you will transition into the Grief Team, investigating and resolving process exceptions, identifying root causes, supporting end users and driving sustainable process improvements that ensure efficient, compliant and effective business operations.

Phased Delivery Model:

• Phase 1: Build (Aug-Dec 2026 | Day Shift)
  Develop capability through blended learning (digital, classroom, and practical application). Create consistent training materials, standard work, and process documentation aligned to business needs.

• Phase 2: Deliver (Jan-May 2027 | Multi-Shift)
  Deliver structured end-user training across all shifts, ensuring readiness ahead of Go-Live. Provide active support during rollout and hyper care.

• Phase 3: Sustain (Post Go-Live | Multi-Shift)

Transition into the SAP Grief Analyst role within the Grief Team, acting as a subject matter expert for SAP by resolving process exceptions, supporting users, driving process improvements, and ensuring operational excellence through sustainable solutions and standardised ways of working.

What You Will Do

• Own the investigation and resolution of SAP grief, exceptions and process-related issues, ensuring timely and effective outcomes.
• Analyse root causes, identify process and knowledge gaps, and implement corrective actions to prevent recurrence.
• Deliver training, coaching and user support to build SAP capability, process understanding and Go-Live readiness.
• Drive continuous improvement through exception trend analysis, process optimisation and standardisation of ways of working.
• Partner with stakeholders, process owners and support teams to deliver sustainable solutions and improve operational performance.
• Act as a trusted SAP subject matter expert, maintaining governance controls, standard work and issue-resolution documentation while promoting process compliance and best practice.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

What You Can Demonstrate

• Functional Expertise: Demonstrates strong working knowledge in at least one of the following areas: logistics processes, material movements, warehouse management, or inventory transactions. Understands the day-to-day activities, system transactions and business processes within their area, and how they support accurate and efficient operations.
• Problem Solving: Investigates SAP and process exceptions, identifies root causes using data and operational insight, and implements effective corrective actions that prevent recurrence and maintain operational performance.
• Continuous Improvement: Uses data, trend analysis and operational insights to identify opportunities, improve processes, reduce recurring issues and deliver sustainable business improvements.
• User Development: Supports others through coaching, training and knowledge sharing, helping users build capability, adopt standard processes and work effectively within SAP.

What You May Have

• Logistics & Supply Chain Knowledge: Knowledge of logistics, warehouse, material flow or inventory processes and how they support day-to-day operations.
• Systems & Data Literacy: Confident using SAP, ERP systems and Microsoft 365 tools to process information, analyse data and support operational decision-making.
• Attention to Detail: Produces accurate work, maintains quality records and follows established processes and controls consistently

Just a quick heads-up: We start reviewing applications as soon as they come in, so if you’re interested, don’t wait too long! We may close the advert early if we feel we’ve got a strong pool of potentially suitable applicants.

Don’t miss out, get your application in soon!

What You Will Get

One Company, Limitless Opportunities

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments - Construction Industries, Resource Industries, and Energy & Transportation - and providing financing and related services through our Financial Products segment.

Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.

Our Sustainability Commitment

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits: 27 days annual leave + bank holidays, opportunity to buy additional holiday, bonus, contributory pension scheme - Caterpillar will double the employee's contribution up to 10%, contributory share scheme - Caterpillar will match 50% of the employee's contribution, Employee Support Networks – join groups that offer support, connection, and a sense of community, optional flexible benefits including access to private health and dental care plans, EV car lease etc

Travel: Not required

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply