Sample & Warehouse Assistant

Cole & Son (Wallpapers) Limited; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Cole & Son (Wallpapers) Limited is seeking a proactive Warehouse Operations role on-site at our London-area warehouse. You will support sample fulfilment, stock control, order processing and logistics to ensure accurate, timely service for designers, customers and partners.

Ideal candidates have experience in warehouse or fulfilment environments, strong attention to detail and the ability to work under changing priorities in a fast-paced setting.

Qualifications

• Experience in warehouse, fulfilment, logistics or sample management environments.
• Excellent attention to detail and a commitment to accuracy.
• Strong organisational and time-management skills.
• Comfortable working in a fast-paced environment with changing priorities.

Responsibilities

• Sample Order Processing & Production: ensure accuracy, cut samples, assemble packs.
• Shipping, Logistics & Returns: dispatch on time, handle returns and tracking.
• Warehouse & Customer Support: stock control, safe warehouse, respond to queries.
• Inventory Management: daily stock counts, investigate discrepancies, replenishment triggers.

Skills

English fluency

Attention to detail

Organisational skills

Communication

Teamwork

Tools

Inventory management systems

Order processing software

Job description

Cole & Son is a British luxury wallpaper brand with a rich heritage and a global outlook. For over 150 years we have been known for original design, craftsmanship and creative collaboration, supplying some of the world’s most respected interiors, homes and hospitality spaces. We are now entering an exciting new chapter as we seek to continue and enhance our unique role in luxury interiors and lifestyle. As we expand globally, we remain committed to design integrity, craft-led processes, strong partnerships and building a brand that is meaningful and relevant across the world.

Cole & Son is a part of Embellence Group which is a leading European company in interior decoration with a focus on premium brands in the wallpaper segment, complimented by other color and pattern driven interior decoration such as textiles and rugs. Embellence Group is listed on Nasdaq First North Premier.

About the role

In this role, you will play a key part in ensuring our wallpaper and fabric samples are produced, processed and dispatched accurately and efficiently, helping customers, designers and retailers experience our collections first-hand. Working as part of a collaborative operations team, you will support sample fulfilment, warehouse operations, stock control and order processing, ensuring high standards of quality, accuracy and service at every stage.

This is a hands-on role that combines warehouse operations, logistics coordination and internal support, offering an exciting opportunity to contribute to the smooth day-to-day running of a globally recognised interiors brand

This role is on-site based at our warehouse.

Key Responsibilities

Sample Order Processing & Production

• Ensure high sample order accuracy and quality standards.
• Cut wallpaper/fabric samples to spec; re-roll, backstamp, assemble display packs.
• Handle custom, large-format, and specialist orders (e.g. Kravet, bespoke).

Shipping, Logistics & Returns

• Ensure orders are dispatched on time in line with service targets.
• Process collections, returns and reshipments within agreed turnaround times.
• Provide tracking updates as required.

Warehouse & Customer Support

• Receive, put away and organise stock while maintaining inventory accuracy.
• Maintain a clean, safe and well-organised warehouse environment.
• Respond promptly to queries from Customer Services, Sales and internal teams.
• Follow Health & Safety standards and housekeeping procedures.

Inventory Management

• Perform daily stock counts and maintain accurate records
• Investigate discrepancies; monitor low stock and trigger replenishment

Your Profile

• Previous experience in warehouse, fulfilment, logistics, stock-handling or similar operational environments preferred
• Fluent in English, both written and spoken.

Experience & Skills

• Experience in warehouse, fulfilment, logistics or sample management environments.
• Excellent attention to detail and a commitment to accuracy.
• Strong organisational and time-management skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Experience using inventory management and order processing systems.
• Good computer literacy and confidence using business systems and software.
• Strong communication and teamwork skills.
• A proactive and solution-oriented mindset.
• Ability to work independently while contributing effectively to a wider team.

Advantageous

• Experience within textiles, fabrics, wallpaper, interiors or home furnishings.
• Knowledge of courier and parcel shipping platforms.
• Experience with stock control and inventory reconciliation.
• Forklift licence advantageous
• Health & Safety and Manual Handling training advantageous.

Our commitment to Inclusion and Diversity

Cole & Son is committed to creating an inclusive and supportive workplace where everyone is valued and respected. We believe that diverse perspectives strengthen our business and enrich our creative output. We welcome applicants from all backgrounds and are committed to equality of opportunity regardless of age, disability, gender identity or expression, race, religion, sexual orientation or any other protected characteristic. We aim to foster a culture where people can be themselves, do their best work and grow with the business. Read more about the Group’s Code of Conduct, which also applies to Cole & Son, here: embellence-group-code-of-conduct.pdf

Role Descriptions are non-contractual and as such may be changed at the discretion of the Company, in line with Company requirements.