Sample Coordinator

JumpCO; Cheadle; On-site; GBP 28,000; Full time

Job summary

An internationally successful company is seeking a Samples Administrator to join their dynamic team in Cheadle. In this role, you will manage the distribution of samples, ensuring customer satisfaction and efficient processing. You'll work closely with various teams to maintain stock levels and track shipments while providing exceptional customer service. This position offers a chance to grow your career in a fast-paced environment, where your organisational skills and attention to detail will shine. If you're ready to take on a rewarding challenge and contribute to a leading firm in the building materials industry, this opportunity is for you.

Benefits

Annual bonus up to 4%

Professional growth and training opportunities

Ability to purchase additional holidays

Company Pension

Shareholder opportunity via Share Scheme

Life Assurance

Flexible benefits offering

Qualifications

• Prior experience in logistics or customer service is preferred.
• Strong organisational and communication skills are essential.

Responsibilities

• Manage distribution of samples to customers and teams.
• Ensure sample requests are processed efficiently and accurately.
• Collaborate with cross-functional teams for excellent service.

Skills

Organisational skills

Communication skills

Attention to detail

Problem-solving

Microsoft Office (Word, Excel)

SAP

Team player

Education

Experience in logistics, sales support, or customer service

Familiarity with construction or building materials

Tools

Order processing systems (SAP)

Job description

Internationally successful: The Wienerberger Group

Come and join us as a Samples Administrator at our Head Office in Cheadle!

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

About the Role

As Samples Administrator you will…

• Be responsible for managing the distribution of samples to customers and internal teams
• Ensure that requests for samples are processed efficiently and accurately, aligning with customer expectations and project timelines
• Work closely with cross-functional teams including Customer Support, Sales, Lead Generation, Marketing and Manufacturing teams to maintain stock levels, track shipments and provide excellent customer service throughout the sample request process
• Process sample requests from customers and internal teams. Monitor sample stock levels and work with our manufacturing teams to ensure sample requests can be met or alternatives can be suggested. Assist in forecasting sample demand based on sales trends and customer needs
• Liaise with customers to understand their sample requirements and provide appropriate solutions. Address any questions or concerns regarding sample deliveries, lead times, or availability. Track and follow up on sample deliveries to ensure customer satisfaction. Collaborate with the sales team to prioritise sample requests based on customer needs and project deadlines. Provide status updates and track sample orders through to completion
• Analyse process improvements to enhance the efficiency and accuracy of sample distribution whilst evaluating user experience improvements. Identify any issues related to sample availability, quality, or customer feedback.
• Analyse sample data and produce monthly/quarterly reports and ad hoc reports as required

Hours of Work: 9.00am to 5.00pm, Monday to Friday

About You

Prior experience in logistics, sales support, or customer service is preferred and a familiarity with the construction, building materials, or brick industry is a plus.

You will also have/be:

• Strong organisational skills with the ability to manage multiple tasks and deadlines
• Excellent communication skills, both written and verbal, for effective customer interactions
• Attention to detail
• Problem-solving abilities with a focus on customer satisfaction
• Proficiency in Microsoft Office (Word, Excel) and familiarity with order processing systems such as SAP
• Team player with a proactive attitude
• Structured approach and desire to achieve high-quality standards plus be well organised and detail oriented
• Comfortable in a fast-paced, dynamic environment

About our Benefits

• Salary up to £27,800 (depending on experience)
• Annual bonus up to 4%
• Professional growth, training, and opportunities to hone your skills and knowledge
• Ability to purchase additional holidays
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

So what are you waiting for? Come and join Wienerberger as a Samples Administrator and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.