SAM Category Growth & Operations Lead

TikTok; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

TikTok Shop in London is seeking a SAM Category Operations Manager to drive selling partner growth, oversee onboarding, and ensure rapid ramp‑up and continued success on the platform. You will monitor partner health, coordinate with Account Managers, and guide outsourced teams to improve performance, reduce risks, and ensure high‑quality service.

Strong collaboration and project management are essential. Applicants should have a Bachelor's degree and experience in Sales/Account Management or

Qualifications

• Must have Bachelor's degree or equivalent practical experience.
• Experience in Sales, Account Management, or Customer Success.
• Experience working with third-party agencies or partners.

Responsibilities

• Sell partner growth by ensuring seamless onboarding and platform usage for selling partners.
• Monitor operational health of selling partners and direct outsourced resources to address risks.
• Collaborate with Account Managers to coach and educate sellers for improved performance and revenue potential.
• Ensure outsourced agent communication and engagement with selling partners, including early warnings for risky partners.
• Promote guidance on platform rules and regulations and improve sellers' fulfillment and support performance.
• Address outsourced-agent quality or compliance issues and ensure frontline teams deliver high-quality experiences.
• Align training and quality frameworks so outsourced teams understand processes and products.
• Identify new process opportunities to reduce violations and increase content visibility and campaign qualifications.
• Identify gaps that prevent Outsource from self-solving issues and refine with cross-functional collaboration.

Skills

Sales/Account management experience

Partner management

Commercial thinking

Ownership mindset

Project management

Education

Bachelor's degree or equivalent

Job description

TikTok Shop in London is seeking a SAM Category Operations Manager to drive selling partner growth, oversee onboarding, and ensure rapid ramp‑up and continued success on the platform. You will monitor partner health, coordinate with Account Managers, and guide outsourced teams to improve performance, reduce risks, and ensure high‑quality service.

Strong collaboration and project management are essential. Applicants should have a Bachelor's degree and experience in Sales/Account Management or